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K
keithd84087559
Participant
August 4, 2020
Question

Adobe Illustrator 24.2.3 crashing on macOS Catalina 10.15.6 (MacBook Pro 16)

  • August 4, 2020
  • 1 reply
  • 523 views

Illustrator 24.2.3 repeatedly crashing, completely unstable on new Macbook pro 16 10.15.6

 

Totally unworkable at the moment.

 

Please help!

 

{Renamed by MOD}

 

    This topic has been closed for replies.

    1 reply

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    August 6, 2020

    Hi there,

     

    Sorry to hear about this. Does it crash while working on a specific document or while performing a specific task?

    Also, please try turning off Automatic Graphics Switching. Go to Apple menu > System Preferences and click Energy Saver > Deselect the automatic graphics switching checkbox.

     

     

    Let us know how it goes. Looking forward to your response.

     

    Regards,

    Ashutosh

     

    K
    keithd84087559Author
    Participant
    August 17, 2020

    Hi there,

     

    It's not document specific, most files make it crash. No specific task. 

     

    Graphics switching is off as outlined in your response.

     

    Erased and reinstalled the system and CC, still happening.

     

    Installed Illustrator 2019 (24) to try and work around but it's still crashing.

     

    Is this a known issue?

     

     

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    August 17, 2020

    So it's crashing when you open files?

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