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L
loicsans
Participant
March 31, 2025
Question

Adobe illustrator 29.4 doesn't start on mac os 15.3.2

  • March 31, 2025
  • 1 reply
  • 527 views

Illustrator is not starting, it even freezes my mac on startup.
I tried to uninstall / reinstall creative cloud, then uninstall / reinstall illustrator, delete illustrator preferences.
Nothing does it.

MAcbook pro M1 Max Adobe illustrator 29.4, mac os 15.3.2

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 31, 2025

Hello @loicsans,

Could you try running Illustrator under a different administrator account (macOS) and under a different administrator account (macOS) and check if it helps?

If the problem persists, kindly share a small screen recording/screenshots of the problem, so I can check it with the team.

Looking forward to hearing from you.

 

Anubhav

L
loicsansAuthor
Participant
March 31, 2025

Thanks Anubhav
Doesn't work in any other admin account. I noticed that the problem may be with creative cloud, it takes a good 5 minutes to launch on startup, making my laptop totally unresponsive in the meantime. Once started up, illustrator is still not starting and freeze on initializing, while other apps like photoshop take minutes to run. Never had this problem before. Creative cloud is eating up my laptop resources.
I restarted my macbook in safe mode and illustrator started...very swiftly. 

L
loicsansAuthor
Participant
March 31, 2025

As for a screenshot, illustrator icon is just bouncing endlessly in the dock.

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