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Abo_Yamen2704
Participant
September 21, 2025
Question

Adobe Illustrator All versions

  • September 21, 2025
  • 1 reply
  • 73 views

Adobe illustrator doesn't open at all, just try to load the welcome screen and then crashes. Some versions show message that it needs to close other versions do not. I use HP core I7 new. 

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 23, 2025

Hello @Abo_Yamen2704,

We understand how disruptive it can be when Illustrator crashes during your workflow. Could you confirm the version of the OS/Illustrator installed so we can better assist you?

Also, kindly try the steps outlined in this help article (https://adobe.ly/3VvvDnm) to see if they resolve the issue.

Looking forward to hearing from you.

Anubhav

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