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Participant
Jan 19, 2017 4:06 PM UTC
Question

Adobe Illustrator CC 2017 designer interface not responding as expected

Hey everyone,

I'm using Adobe Illustrator CC 2017 (downloaded and installed from Adobe Creative Cloud). After installation, when I try to create new file or open any file, the designer interface goes white / blank. Tried reinstalling but still same issue. Tried resetting Windows and reinstalling the software, still facing same issue.

When I try to draw something, the mouse shows it is drawing, but it draws/shows nothing.

Here is the screenshot. How to fix this??

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1 reply

Monika Gause
Community Expert
Community Expert
Jan 19, 2017 4:12 PM UTC

In Preferences > General try and check the "Legacy New file dialog"

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