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marcw82651833
Participant
November 4, 2016
Answered

Adobe Illustrator CC 2017 quit unexpectedly error

  • November 4, 2016
  • 5 replies
  • 8100 views

I just downloaded Adobe Illustrator CC2017, but every time I try and open it I get this error straight away: "Adobe Illustrator CC 2017 quit unexpectedly error".

I'm on a macbook pro with os x yoesemite. I've tried uninstalling and re installing but with no luck.

Many thanks

      This topic has been closed for replies.
      Correct answer AshutoshChaturvedi

      I am sorry to hear that you have been facing issues with Illustrator CC 2017.

      LINK: https://forums.adobeprerelease.com/illustratorpr/discussion/446/hot-fix-for-illustrator-cc-2017-build-1

      We believe we have a fix for the issue. Can you please visit us on this link and validate the fix

      5 replies

      sarahm74236820
      sarahm74236820
      Participating Frequently
      February 11, 2018

      I have the same issue as this -

      marcw82651833  wrote

      I just downloaded Adobe Illustrator CC2017, but every time I try and open it I get this error straight away: "Adobe Illustrator CC 2017 quit unexpectedly error".

      I'm on a macbook pro with os x yoesemite. I've tried uninstalling and re installing but with no luck.

      Many thanks

      I tried copying it to the desktop but it did not work - I am on a Mac Book Pro. Not happy.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      February 11, 2018

      sarahm74236820  schrieb

      I have the same issue as this -

      marcw82651833   wrote

      I just downloaded Adobe Illustrator CC2017, but every time I try and open it I get this error straight away: "Adobe Illustrator CC 2017 quit unexpectedly error".

      I'm on a macbook pro with os x yoesemite. I've tried uninstalling and re installing but with no luck.

      Many thanks

      I tried copying it to the desktop but it did not work - I am on a Mac Book Pro. Not happy.

      Please create a new thread.

      Describe your system and version.

      Please don't post Crash reports in the forum.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      July 11, 2017

      michela47491916  schrieb

      For me is the same with this illustrator 2018 Adobe Prerelease

      Don't discuss Prerelease issues in the public forum.

      Don't post your complete system crash report here. Use pastebin instead.

      chanchaij73357354
      chanchaij73357354
      Participant
      December 6, 2016

      Thank you very much for Help. i'am recovery  in time mchine back to the old version

      AshutoshChaturvedi
      AshutoshChaturvediCorrect answer
      Legend
      December 14, 2016

      I am sorry to hear that you have been facing issues with Illustrator CC 2017.

      LINK: https://forums.adobeprerelease.com/illustratorpr/discussion/446/hot-fix-for-illustrator-cc-2017-build-1

      We believe we have a fix for the issue. Can you please visit us on this link and validate the fix

        Marypop
        Marypop
        Participating Frequently
        February 21, 2017

        That link says: Access denied. I'm logged in user.

        chanchaij73357354
        chanchaij73357354
        Participant
        November 9, 2016
        Please download the attached file to view this post
        briant85028215
        briant85028215
        Participant
        December 2, 2016

        Having the exact same issue. 

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          December 2, 2016

          In case you're running the latest version, contact support. They can log onto your machine and then try and find the issue:

          Contact Customer Care

          The forum can only give general advice, but for this to happen, more detailed info would be needed.

          Which version?

          Which system exactly?

          Did you check the hardware?

          Are you logged in as Admin?

          Any third party plugins?

          Allonts checked? Font management up to date?

          Is a printer connected, set up and turned on?

          Any additional devices attached? A Wacom? Driver up to date?

          Any system extensions installed?

          Which other applications are running besides Illustrator?

          Did it ever work?

          Did you already reset the preferences?

          Uninstall, run the Adobe Cleaner tool reinstall?

          What else did you already try to solve the issue?

          Bani Verma
          Bani Verma
          Legend
          November 4, 2016

          Moving to Illustrator​

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