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savagequest
savagequest
Inspiring
October 17, 2018
Answered

Adobe Illustrator cc 2019 "not enough memory (RAM)" issues running on Mac Pro

  • October 17, 2018
  • 37 replies
  • 60956 views

I just installed the latest version of Adobe Illustrator cc 2019 and after running the app for about 2-4 hours I begin to get this error message "not enough memory (RAM)", followed by a crash!  I'm running on a Mac Pro latest OS - version High Sierra (10.13.6) with quad 1866 MHz DDR3 ECC.  I've never experienced this issue prior to the upgrade and I ran the last version of Illustrator on the exact same computer -- I have since added a secondary Scratch Disk (external drive - currently all I have), and the issue has yet been resolved.

Any assistance would be greatly appreciated!     

Thank you,

Mark Savage

    This topic has been closed for replies.
    Correct answer AshutoshChaturvedi

    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

    While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

    Warm Regards,

    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    37 replies

    F
    Friendly_Buttercup5FD7
    Participant
    July 15, 2020

    I have the same issue when I installed AI in my new computer with 24gb RAM. Restart, uninstall, install older version all can't resolve the issue.

    Found solution in adobe help. Solution 3 solved my issue! Hope it helps you too.

    1. Choose system drive as primary.
    2. Choose Illustrator > Preferences > Plug-ins & Scratch Disk.
    3. Choose Plug-ins & Scratch Disk as secondary pop up menu.
    4. Click OK and restart Illustrator.

    https://helpx.adobe.com/illustrator/kb/not-enough-memory-illustrator-cc.html

    M
    moustafas63521851
    Participant
    February 24, 2020

    the operation cannot complete because there isn't enough memory (ram) available
    I have the same problem ..... alienware laptop 32gb ram  windows 10

    C
    chrisl41501719
    Participating Frequently
    September 23, 2019

    Could this have something to do with the cache?

    B
    bradlaneco
    Participant
    July 2, 2019

    Had this issue from May 19. I think it was triggered when I renewed my account. Yearly subscription ran out and auto-renew didn't go through. I then transferred all of my data to a new subscription on the new account. When re-installing CC, not all of the apps uninstalled and re-installed. Since then I manually uninstalled Illustrator but didn't save my application preferences. Installed Illustrator again and no problem at all.

    A
    adrianf7829022
    Participant
    July 1, 2019

    Have the same problem here. Still.

    3.7GHz Quad-core

    32GB 1866 Mhz DDR3

    AMD FirePro D300 2048 MB

    Get it sorted!

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    July 5, 2019

    Hi Dean/Adrian,

    Thanks for reaching out. I would request if you can share a few more details like:

    • OS and version of Illustrator (ignore if you have already shared)
    • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link.
    • Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

    • Share crash logs from Console by following these steps:
    • Reset Illustrator preferences manually.
    1. Go to following locations
    2. ~/Library/Caches
    3. ~/Library/Application Support/Adobe
    4. ~/Library/Preferences
    5. Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 23 Settings folders.old
    6. Launch Illustrator from the Creative Cloud.
    7. If that resolves the issue please move the old folders (Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 23 Settings folders.old) in a new folder on Desktop.
    8. Zip the folder and upload it to the creative cloud and share the link with us.

    All this information will help us reproduce the issue at our end.

    Regards,

    Srishti

    D
    Dean Rank
    Inspiring
    July 5, 2019

    Thank you.

    Here is the requested information*

    *I have had this happen on 2 similar computers running the same os and version but I will give info for 1.

    • OS Mojave 10.14.5

      Illustrator 23.0.4

    • Files saved in a folder on system HDD

    • The issue has arisen on multiple documents.  Many documents almost every time.

    • There have been no recent changes to my system.

    With whom am I sharing crash reports?

    Illustrator doesn't always crash when I encounter this error but I have to restart it.    It starts working erratically.  For instance the bounding box will disappear, I will be unable to resize objects and Illustrator will undo 2-3 steps back from where I was.  Restart always rectifies problems.

    Thanks, Dean

    D
    Dean Rank
    Inspiring
    June 28, 2019

    I am still having this issue in version 23.0.4  I'm working on a file that 2.5 mb .  When will this be fixed?

    iMac (Retina 5K, 27-inch, Late 2015)

    3.2 GHz Intel Core i5

    24 GB 1867 MHz DDR3

    AMD Radeon R9 M380 2 GB

    S
    stuartlees
    Participant
    May 8, 2019

    Isn't about time that Adobe fixed this issue?  Still having regular out of memory issues (30-60 minutes between issues, either requiring a restart of the app, or reboot).  I've run a systems check and no issues reported.  Working with pretty basic, small files (<1MB in size when saved)

    MacPro with 32GB on OS 10.14.3, with the only other app in use being Firefox.

    Going to try running Illustrator 2018, and if that works, bin 2019.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 8, 2019

    stuartlees  schrieb

    Isn't about time that Adobe fixed this issue?  Still having regular out of memory issues (30-60 minutes between issues, either requiring a restart of the app, or reboot).  I've run a systems check and no issues reported.  Working with pretty basic, small files (<1MB in size when saved)

    MacPro with 32GB on OS 10.14.3, with the only other app in use being Firefox.

    Going to try running Illustrator 2018, and if that works, bin 2019.

    It's not a general issue. So someone needs to take a look into your system to check it out. Please contact: Contact Customer Care

    andy_FAO
    andy_FAO
    Participant
    February 1, 2019

    Hello, I'm having the same issue on my mac iMac late 2015 Mojave. Every time I open a file in Illustrator it gives me this message, even if I create a new blank A4 document. Furthermore, all Illustrator menus and commands are greyed out and not accessible and the only way to quit is through a force quit.

    My mac has 32 GB of memory and 500GB of disk space available, so it's definitely not a real memory problem. I tried uninstalling Illustrator and reinstalling it but after a few hours the problem reappeared.

    I read that hiding the graphic styles panel might prevent the bug from appearing but even if I do it the palette arrangement reverts back to display the graphic styles palette the following time I reboot Illustrator.
    I see that the last post on this subject is from a month ago... Is this issue being fixed or should I install Illustrator previous version?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 1, 2019

    andy_FAO  schrieb

    Hello, I'm having the same issue on my mac iMac late 2015 Mojave. Every time I open a file in Illustrator it gives me this message, even if I create a new blank A4 document. Furthermore, all Illustrator menus and commands are greyed out and not accessible and the only way to quit is through a force quit.

    My mac has 32 GB of memory and 500GB of disk space available, so it's definitely not a real memory problem. I tried uninstalling Illustrator and reinstalling it but after a few hours the problem reappeared.

    I read that hiding the graphic styles panel might prevent the bug from appearing but even if I do it the palette arrangement reverts back to display the graphic styles palette the following time I reboot Illustrator.
    I see that the last post on this subject is from a month ago... Is this issue being fixed or should I install Illustrator previous version?

    Please contact Support: Contact Customer Care

    and get someone to look into your system.

    M
    Mary Macharé
    Participating Frequently
    December 5, 2018

    After going to to the forum that the engineers read (  http://illustrator.uservoice.com  )  and posting the issues, I received a call from one of the engineers. He connected to my computer and we were able replicate the issues (freezing when opening graphic styles from the icon menu on the side, or getting the message that there is not enough memory to render the object when using the dropdown menu to open graphic styles).

    He agreed it is a bug in the program and that they would work to resolve it.

    In the meantime, I will not open graphic styles when using v23.  If I need graphic styles I will use v22.

    Thank you, Adobe engineers. We look forward to the fix!

      M
      mnvital1979
      Participating Frequently
      December 5, 2018

      Thanks by your endorsement and feedback, Mary! And your tip, Monika, was very useful, by the way!

      It's nice to know this issue will be considered by Apple engineers.

      Thanks a lot to everyone!

        R
        rick_marshall
        Participant
        November 15, 2018

        I was having the same issue with Illustrator (see below) and was unable to get anything done and found that it was related to a custom workspace, specifically having the Graphic Styles palette open while the rest of my palettes were open. It seemed that it would work until I quit and re-started Illustrator. If I re-start Illustrator and re-set the workspace to Essentials before creating or opening any files, then I can work (I just can't use the Graphic Styles palette). I created a custom workspace without the Graphic Styles palette and that works also. Even if I start with the Essentials workspace and add only the Graphic Styles palette Illustrator will not work the next time I launch the program. I am running Illustrator CC2019 (23.0.1) in Mojave.

          M
          mnvital1979
          Participating Frequently
          December 2, 2018

          Me too!

          I installed prerelease version 23.0.1 but Illustrator still freezes every time I try to open any archive (even a new one) and showing error message "There is not enough memory to process the appearance of an object".

          My Mac:

          Mojave - 10.14.1 (18B75)

          Model: MacBookPro11,5

          Processor: Intel Core i7 - 2,8 GHz

          Quantity of processors:1

          Complete core quantity:4

          Cache L2 (by core): 256 KB

          Cache L3: 6 MB

          Memory:16 GB

          The styles panel is already active, with empty swatches, but the menus are greyed (inactive). I have to force quit application to restart, but now it's on looping, even Styles tab is open.

          Images below:

          It's really important to fix this error ASAP, AshutoshChaturvedi​

          Thanks,

          Marcelo Vital !

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