adobe illustrator cpu preview not working

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Hello, I have a problem with the CPU preview. When I press Ctrl + Y/Ctrl + E, the screen freezes until I switch back to normal mode. I tried solutions from the Adobe community, but they don't work for me, and I see that they are from 2017.

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Anubhav M

Community Manager

Hello @Rafael22926197qa7h,

I am sorry to hear about your experience. Could you share more details, like the OS/Illustrator version and if this happens with all files, so we can look into this further?

Looking forward to hearing from you.

Thanks,

Anubhav

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Rafael22926197qa7hAuthor

Participant

Thank you for responding so quickly. The version is 28.7.1. I'm not sure what you mean by all the files, but I only have Illustrator. If you need to see something specific, you can tell me the path and I'll take a screenshot for you.