Adobe Illustrator crashes when exporting to JPEG

Question

Hey folksI have a user whose Adobe Illustrator crashes everytime she tries to convert a .PDF to a .JPG. We've tried reinstalling the software, to no avail. So far we've been able to do a work-around as she's now exporting to .PNG.I've took the liberty to export a .dmp file as well as a logfile from Windows Event Viewer (However this doesn't really show much)Hoping someone else has had a similar issue and found a way to fix it.Doesn't look like there's a way to attach files, so i zipped it and put it on uploadfiles.io: https://ufile.io/6tmr7

Srishti_Bali · Answer

Hi thelaith,As per your query, Illustrator is crashing while exporting to JPEG, if yes please follow the below-mentioned steps.Reset Preferences :Close all Adobe applications.Go to Locations C:\Users\user\AppData\Roaming\Adobe and C:\Users\user\AppData\Local\Adobe.Delete Illustrator(Adobe Illustrator 21 Settings and Adobe Illustrator) folders.Launch Illustrator from CCIf that does not work check in the different or new user account.https://support.microsoft.com/en-in/help/4026923/windows-create-a-local-user-or-administra tor-account-in-windows-10Please update the discussion if the issue is resolved or if you have any further query.RegardsSrishti

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