adobe illustrator crashing

Question

Hi my adobe illustrator app keeps crashing and the pen i have is lagging a lot more than ever. The pen works on photoshop and ive uninstalled and reinstalled adobe illustrator. but it still doesnt work, wondering whats wrong and how to fix this

Srishti_Bali · Accepted Answer

Hi there,

Sorry to hear about your experience. I would request if you could share the crash report by following these steps ( https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html ).

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

Once done, please try steps suggested on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know if it helps.

Regards,

Srishti

Anonymous · Answer

When Illustrator crashes, the rule of thumb is to restart the app. If the app doesn't respond, force quit and then restart it. On restarting Illustrator, app auto-recovery process gets initiated and opens up all the unsaved files with the Recovered suffix. Save the recovered file using the File > Save As option.

Thanks and Best Regards

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