Skip to main content
medinamarting
Participant
September 18, 2019
Question

Adobe Illustrator crashing while editing tables

  • September 18, 2019
  • 2 replies
  • 250 views

Buenos días comunidad, he tenido inconvenientes con illustrator, justamente cuando voy a editar una mesa de trabajo la aplicación se cierra y genera un informe de bloqueo. Necesito ayuda con esto por favor.

Sólo ocurre cuando voy a editar una mesa de trabajo, de resto funciona perfecto.

 

{Renamed by MOD}

This topic has been closed for replies.

2 replies

Srishti_Bali
Legend
September 27, 2019

Hi Martin/ Christian,

 

I am extremely sorry to hear about the trouble you are facing while editing tables. That's definitely not a typical experience with Illustrator. Let us make this right for you. In addition to the suggestions shared by Monika, I would request if you can share a few more details like:

  • OS and version of Illustrator
  • Submit crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

We’re here to help, just need more info.

 

Regards,

Srishti

 

 

 

 

christiang33142029
Participant
September 23, 2019

Tengo el mismo problema y es desesperante, ya que me pasa solamente con la herramienta mesa de trabajo. Antes de actualizar a la última versión, tenía problemas al guardar cualquier archivo, cerrar una pestaña o cerrar derechamente el Illustrator, lanzandome un informe de bloqueo y blablabla

 

Logré solucionarlo borrando o sacando este archivo

C:\Program Files\Adobe\Adobe Illustrator CC 2019\Plug-ins\Extensions\DocInfo.aip

 

Ahora que actualicé a la última versión, seguía con el mismo problema y lo solucioné, pero ahora me arroja el informe de error cuando quiero seleccionar la mesa de trabajo

 

Encontraste alguna solución?

Saludos

Monika Gause
Community Expert
Community Expert
September 23, 2019

When was your last computer restart?

Did you already try resetting the preferences?