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bogdan_9727
Participant
June 17, 2025
Question

Adobe Illustrator crush when i close the application

  • June 17, 2025
  • 2 replies
  • 304 views

hi i need your help, 

i have a adobe ilustrator and i have a big issue, every time when i close the Adobe Ilustrator v29.6, adobe stuck and appear status not responding.

if o go to the task manager appear a error windows reporting error also with the status not responding .

ps: my computer has the next component  Intel Xeon E5 2620  ( 2 proc), 256 GB ram, 2x Nvme 1TB, Gpu Nvida Qatro P4000 4 GB 

if you have any solution please tell me 

2 replies

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
June 17, 2025

Hi @bogdan_9727,

 

Thanks for reaching out and sharing the details.

Just to get a clearer picture, could you let me know if this issue happens with all files or only with a specific file? Also, when Illustrator freezes on closing, do you happen to see the Adobe Crash Reporter dialog box (usually a pop-up asking you to submit a crash report)? If yes, please go ahead and submit the report and kindly share your email address with me via DM so I can help get it checked with the team. Reference:Crash report steps – Illustrator

Additionally, could you check if the issue still occurs when you start the system in Safe Mode or under a new local admin user account? This can help us figure out if the crash is being triggered by some background process or system configuration. Reference:
Start PC in Safe Mode
Create/manage user accounts in Windows

 

Looking forward to hearing back form you. 

Abhishek

 

B
bogdan_9727Author
Participant
June 17, 2025

Hi thanks for your fast answer,

The issue appear all the time ( also if i open program without any project), regarding crash report this one don't appear.

In safe mode don't appear this error.

Also i change the username form pc, for a many times, i test with a local admin and with a domanin admin.

All drivers its up to date.

I don't think we have  software conflict with AI 

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 17, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 18, 2025

Hello @bogdan_9727,

If you are able to use Illustrator under Safe Mode, chances are a third-party program/plugin/antivirus is interfering with Illustrator. To check this, kindly try removing all programs from your Startup Items and then reboot your computer after enabling one program at a time to find the interrupting application.

Anubhav

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