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Participant
October 20, 2025
Question

Adobe illustrator doesn`t work

  • October 20, 2025
  • 2 replies
  • 185 views

Hellow!

Just bought it adobe illustrator monthly subscription for 26,43 eur

but they don`t let me access it.. 

When i go to open illustrator, it shows buy again! but I just bought it...

On my bank account it shows -26,43 eur.

On adobe account under my plans is not showing that I bought it.

Tomorow is starting my illustrator courses but I can`t access this program. 😞

2 replies

Tina_Irvine
Community Expert
Community Expert
October 20, 2025

AWS outage may be affecting your access. Once the outage has been cleared, this may resolve your issue.

Participant
October 20, 2025

Didn`t know about AWS outage, Thanks, Tina!

Monika Gause
Community Expert
Community Expert
October 20, 2025
Participant
October 20, 2025

Thanks! Maybe i just need to wait some hours.

Right now on my account I can`t see my plans and billing history..  loading very long or showing error.