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CohenSJH
Participant
March 4, 2026
Answered

Adobe Illustrator freezes immediately whenever I open it

  • March 4, 2026
  • 4 replies
  • 127 views

Adobe Illustrator freezes immediately whenever I open it and becomes completely unresponsive. I am using a Mac Studio with the M4 Max chip.

I have already tried installing an older version of Illustrator, but the same problem still happens. This didn’t happen until about 2025 december.

Please advise on what might be causing this and how I can fix it?

Thank you

    Correct answer Sandwich Turtle

    I am not sure if this will fix it for you, but this fixed this issue for me.

    I’m using a MacBook M3 Pro, 36GB Ram, on Tahoe 26.3

    I had Wacom drivers installed that were causing conflicts. They were causing Illustrator to hang up when opening trying to work with the tablet drivers. I got a illustrator crash report, copied it and saved to a txt, and then asked Gemini to read that txt to find the issue. It found the Wacom software to be the issue. I uninstalled the Wacom software using the “Wacom Tablet Utility”. Now my illustrator opens again no issues.

     

    I simply uninstalled everything Wacom, since Wacom decided to no longer support my tablet anymore, so I don’t need any of that software myself. I hope this helps you or anyone else with this problem.

     

    This is what I got from Gemini:

    Here is exactly what indicated the issue:

    • Initialization Hang: The report shows Illustrator trying to start up and getting stuck for 62.70 seconds while attempting to register touch inputs.

    • Wacom Specific Functions: You can see the program calling several Wacom-specific commands right before it stops responding, specifically:

      • dvaui::ui::TouchInterface_Wacom::InitializeWacomDriver

      • WacomMTInitialize

      • CMacDriverMessageSendPort::SendWacomEvent

    • The "Turnstile" Block: The most critical part is at the very end of the stack trace. It explicitly states that Illustrator is "blocked by turnstile waiting for TabletDriver". This means Illustrator sent a request to the Wacom driver and the driver never answered, causing the entire app to freeze.

    4 replies

    Abhishek Rao
    Community Manager
    Community Manager
    March 31, 2026

    Hi ​@CohenSJH,

     

    Sorry for the delay in getting to you. I just wanted to follow up and check if you’re still facing this issue with Illustrator freezing on launch.

    If the issue is still occurring, could you please update the thread with your current observations so we can continue assisting you and help get this resolved.

     

    Looking forward to your update.

    Abhishek

    Sandwich Turtle
    Sandwich TurtleCorrect answer
    Participant
    March 5, 2026

    I am not sure if this will fix it for you, but this fixed this issue for me.

    I’m using a MacBook M3 Pro, 36GB Ram, on Tahoe 26.3

    I had Wacom drivers installed that were causing conflicts. They were causing Illustrator to hang up when opening trying to work with the tablet drivers. I got a illustrator crash report, copied it and saved to a txt, and then asked Gemini to read that txt to find the issue. It found the Wacom software to be the issue. I uninstalled the Wacom software using the “Wacom Tablet Utility”. Now my illustrator opens again no issues.

     

    I simply uninstalled everything Wacom, since Wacom decided to no longer support my tablet anymore, so I don’t need any of that software myself. I hope this helps you or anyone else with this problem.

     

    This is what I got from Gemini:

    Here is exactly what indicated the issue:

    • Initialization Hang: The report shows Illustrator trying to start up and getting stuck for 62.70 seconds while attempting to register touch inputs.

    • Wacom Specific Functions: You can see the program calling several Wacom-specific commands right before it stops responding, specifically:

      • dvaui::ui::TouchInterface_Wacom::InitializeWacomDriver

      • WacomMTInitialize

      • CMacDriverMessageSendPort::SendWacomEvent

    • The "Turnstile" Block: The most critical part is at the very end of the stack trace. It explicitly states that Illustrator is "blocked by turnstile waiting for TabletDriver". This means Illustrator sent a request to the Wacom driver and the driver never answered, causing the entire app to freeze.

    unifiedwd
    Participant
    March 31, 2026

    Thanks for this.  100% my issue.

    Sandwich Turtle
    Participant
    March 31, 2026

    Awesome! I’m happy that solved your issue!

    creative explorer
    Community Expert
    Community Expert
    March 4, 2026

    @CohenSJH I wonder if you have a third-party peripheral or a plugin that is in conflict. In December, there were Illustrator updates, https://helpx.adobe.com/illustrator/desktop/new-features/release-notes.html but, I don’t see anything that is popping off the page that would make your Illustrator freeze up. 

    Is there a way for you get a diagnostic report on the crashes for Adobe Support to take a closer look. My first thought was to use Adobe Cleaner Tool to remove the December update

    m
    Monika Gause
    Community Expert
    Community Expert
    March 4, 2026

    Can you boot into Safe Mode and try again?

    CohenSJH
    CohenSJHAuthor
    Participant
    March 4, 2026

    If I boot into safe mode, the same thing happens.

    Monika Gause
    Community Expert
    Community Expert
    March 4, 2026

    Which system is it? You’re not using some early beta?