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M
Mohammed Sadik
Participant
January 28, 2020
Question

Adobe Illustrator Freezing on macOS

  • January 28, 2020
  • 4 replies
  • 2252 views

Adobe Illustrator is hanging while opening several files even my MAC have all the requirements for Adobe illustrator. I tried to update from creative cloud and also disabled gpu but it is still freezing.

 

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    4 replies

    M
    miatemple
    Participant
    August 27, 2024

    Hello, My illustrator is freezing/hanging all the time since the latest update. Never had this issue before. Any solutions?

    THanks,

    Mia

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 27, 2024

    Hello @miatemple,

    We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4dEyvFN) and letting us know if it helps?


    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    S
    SiewLingC
    Participating Frequently
    October 8, 2021

    I'm having the same problem. I haven't been able to work or get any work done because of this. Is there a solution? I'm running Big Sur (v. 11.6) on a Macbook Pro, the files are stored in an external drive. All Illustrator files freezes when I try to open them in Illustrator. Same thing happening with InDesign. The beachball keeps spinning. Is there an Adobe or Illustrator diagnostic tool out there? I have deadlines!!!

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 8, 2021

    Copy or move the files to the computer. This rules out the first issue.

    Then open them. Does it work?

     

    If you use font management: turn that off.

    If you have a printer: turn it on, set it up as the default printer. Check it. Double check it.

    If you don't have a printer: install a PDF printer. Set it up as the default printer.

     

    Check all your fonts for corruption.

    Images linked in your files? Move them to the computer as well.

     

    Are you using iCloud or the like? Try without them.

     

    How large are your files?

    S
    SiewLingC
    Participating Frequently
    October 8, 2021

    I tried opening the file on the hard drive. It still froze. How do I test for corrupt fonts? I forgot to note that I'm using Illustrator 2021. I trashed all of the Adobe Apps. Emptied the trash and did a fresh install. The reason why I have to move my files to the portable drive is because the hard drive on the laptop was running out of room. I can't reset the preference. I'm trying this: https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html I'm at my wits end!

    jacekk27191768
    jacekk27191768
    Participant
    January 28, 2020

    Same problem here for two days.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 28, 2020

    Hi there,

     

    Sorry to hear about the trouble. I would request if you can share a few more details like:

     

    1. The exact version of Illustrator and macOS.
    2. Does it freeze while working on a specific file or on all the files?
    3. When exactly it freezes? While performing any task or while opening or saving a file?
    4. Where are the files saved, locally or on a network or shared drive?

     

    Regards

    Rishabh

    M
    Mohammed SadikAuthor
    Participant
    January 28, 2020

    1. Version:  mac os -Catalina 10.15.2  Illustrator- 24.0.3

    2.Issue happens randomly regardless of files

    3.Mainly performing task 

    4.Files are mainly saved locally  but we have sharepoint also but this issue is happening in both cases.

     

    Also I tried to reset illustraor preferences but still the same.

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