Adobe Illustrator Freezing or Hanging at Launch - Unable to Start the Application

Question

It is unbelievable that after years of being a loyal Adobe customer, I’m facing constant freezes in Adobe Illustrator. The software hangs right at the start, making it impossible to work efficiently.

I’m a professional designer with over two decades of experience, and I’ve maintained my CC account since its inception. I only use the Pantone Connect plugin. My question to Adobe is: when are you going to look out for your users? We pay for a service that is supposed to be stable. If a clean, paid install can't handle a simple launch, what are we actually paying for?

Thanks 😤

Abhishek Rao · Answer

Hi ​@Corseuil,I’m sorry to hear about the frustrating experience, especially when the app freezes right at launch. To help me look into this further, could you please confirm the exact version of Adobe Illustrator you’re using along with your operating system details?Also, please let me know if you see the Adobe Crash Reporter dialog when the app freezes or closes. If it appears, kindly submit the crash report and share the email address used for the report with me via DM so I can check the logs with the team. You can refer to this guide for submitting crash reports: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html?linkId=100000357094820In the meantime, please try the troubleshooting steps mentioned in this guide and let me know if they help resolve the issue: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html?linkId=100000357094815Please keep me posted on how it goes, and I’ll be happy to assist you further.Abhishek

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