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Lars_Lem
November 25, 2025
Question

Adobe Illustrator GPU Issue

  • November 25, 2025
  • 1 reply
  • 452 views

Hi everyone,

I am assisting a client of ours with a GPU error that is being received whilst the person is in Illustrator.

 

The device specifications are:

 

Brand: Dell Pro Max 16
GPU: 8 GB NVIDIA RTX PRO 2000 Blackwell

CPU: Intel(R) Core(TM) Ultra 7 265H
RAM: 2x16GB, DDR5, 5600 MT/s, SoDIMM, Dual Channel, non-ECC
Storage: 1TB Performance SSD Gen4, SED Ready

We receive this error randomly, this can happen while doing an easy task (zooming in, zooming out, ...)

 


We have tried everything we could find on the internet and forums of fixes but nothing seems to help.
Can someone help us with this issue?

Thanks in advance!

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 25, 2025

Hello @Lars_Lem,

I'm sorry to hear about your experience. Would you mind performing a clean reinstallation of all the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/43PeYQj) and checking if it helps?

If the problem persists, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

Anubhav

L
Lars_LemAuthor
November 27, 2025

hi @Anubhav M ,

We already tried that but it's not helping.
We even bought a second laptop to see if the issue is resolved.

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
November 27, 2025

Thank you for trying the suggestions shared by Anubhav. Would you mind telling us if the issue is happening only with Illustrator or with other Adobe apps, such as InDesign and Photoshop?

One of the customers on another product mentioned that "it was having issues with the graphics card because it wasn't set to use the graphics card in the preference settings. The Renderer needed to be set on Mercury Playback Engine GPU Acceleration (CUDA)."

Would you mind checking that and letting us know if that helps?

You might also refer to this post and follow the suggestions.

 

We will try our best to help.

 

Thanks,

Harshika

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