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TheOneAndOnlyAG
TheOneAndOnlyAG
Participant
April 3, 2023
Question

Adobe Illustrator Image Trace: An unknown error occurred

  • April 3, 2023
  • 2 replies
  • 1311 views

When I try to use Image Trace in Adobe Illustrator, I am given this unknown error. There are no codes or designations, and the popup link (More Info...) only takes me to troubleshooting about Illustrator crashes or freezes. Illustrator is currently Version 27.4. Image Trace is highy needed for an upcoming project, so any solutions as soon as possible would be greatly appreciated.

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    April 22, 2023

    Hi @TheOneAndOnlyAG,

     

    I understand that you are facing issues with Image Trace in Adobe Illustrator, even after testing with a different extension. Several users have reported this, and we are currently investigating the issue.

     

    Please share the images in which you are getting this error with me so I can check, and I will forward them to the product team for further investigation. Also, please confirm if you are on macOS Catalina.

     

    Additionally, please update to v27.4.1 or v27.5, which is rolled out in a few countries, and see if that helps.

     

    I will be looking forward to your response.

     

    Best,

    Anshul

    D
    default53v15biltndl
    Participant
    May 7, 2023

    I am having the same issue as OP.

    Running OSX Catalina 10.15.7 and Illustrator 27.5.

    This just started happening today out of the blue and now I can't run image trace on any image.

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    April 3, 2023

    You can always install 26.5.3 if the current version is not working for you (after trying things like restart, reset prefs...)

    TheOneAndOnlyAG
    TheOneAndOnlyAGAuthor
    Participant
    April 11, 2023

    Still get the same erorr message, even on previus versions.

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    April 11, 2023

    If clicking the More Info option also did not help, you may want to contact Adobe support:

    here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

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