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federicobonifa
federicobonifa
Known Participant
March 28, 2018
Answered

Adobe Illustrator is working super slow.

  • March 28, 2018
  • 2 replies
  • 1134 views

Hi everyone!

I have an issue right now with Adobe illustrator CC 2017 (also happens with CC2018). I can't use it cause it's very slowly,When I do zoom in/out it's super slowly.

If I use the GPU option it gets worst cause it breaks all my illustrations.

I have a MACOS High Sierra 10.13.3

13 inch 3,1 GHz Intel Core i5

Intel Iris plus graphics 650 1536 MB

Macintosh HD

8GB

Any advice will be helpful!

Thank you!

Federico

    This topic has been closed for replies.
    Correct answer Mike_Gondek10189183

    If  you create a new file and  draw a few shapes and this is slow the reset your OOBE per step 5

    Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

    If your artwork is complex, please post a screenshot.

    I would have recommended to stay in Sierra, but since you are in High Sierra make sure you have 10.13.3.

    More thorough Reset your preferences.

    Temporarily Rename This Folder (incase one of your other preferences is corrupted)

    HD\Users\(user name)\Library\Preferences\Adobe Illustrator CS4 Settings

    /Users//Library/Preferences/Adobe Illustrator 17 Settings/en_US*/Adobe Illustrator Prefs

    Reset your other preferences  
Finder (Hold down Option) >> Choose Library >> got to this folder

    Library/Application Support/Adobe/Adobe Illustrator 19/

    rename Adobe Illustrator 19 to Adobe Illustrator 19 old

    2 replies

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community ExpertCorrect answer
    Community Expert
    March 28, 2018

    If  you create a new file and  draw a few shapes and this is slow the reset your OOBE per step 5

    Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

    If your artwork is complex, please post a screenshot.

    I would have recommended to stay in Sierra, but since you are in High Sierra make sure you have 10.13.3.

    More thorough Reset your preferences.

    Temporarily Rename This Folder (incase one of your other preferences is corrupted)

    HD\Users\(user name)\Library\Preferences\Adobe Illustrator CS4 Settings

    /Users//Library/Preferences/Adobe Illustrator 17 Settings/en_US*/Adobe Illustrator Prefs

    Reset your other preferences  
Finder (Hold down Option) >> Choose Library >> got to this folder

    Library/Application Support/Adobe/Adobe Illustrator 19/

    rename Adobe Illustrator 19 to Adobe Illustrator 19 old

    federicobonifa
    federicobonifaAuthor
    Known Participant
    March 28, 2018

    Thanks for your response.

    Adobe was working fine until today. Even when I create a new file everything works very slow.

    Yesterday I connected my Mac with the printer for the first time, It's an HP printer...I don't know.

    I will follow your notes, I will try by reinstalling the creative cloud.

    Thanks

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    March 28, 2018

    If was working good those suggestions should help, and restart your computer also.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 28, 2018

    I have pretty much this Macbook. Only with an i7, 16 GB RAM and Sierra instead of High Sierra.

    No issues with that one.

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