Adobe Illustrator keep reopening when i close

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hello, please help me, why my AI keep reopening everytime i close the app?and it keep loading,, and i need to force stop AI by task manager, please someone help me

i already reinstall a few times, but it still the same

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B

Bassikelly

Participant

The same thing is happening to me, and it just started doing it without any changes made by me. Did you ever figure out what happened?@ji2312

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Anubhav M

Community Manager

Hello @Bassikelly,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps?

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, and a screen recording of the problem (https://adobe.ly/4biXPiB), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

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Anubhav M

Community Manager

Hello @ji2312,

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Met0 and Bobby helped resolve the problem. If not, kindly try running Illustrator under a different administrator account (Windows / macOS) and check if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

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ji2312Author

Participant

hello, sadly my problem still the same. But i want to ask you,

i dont have wacom i had another brand for pen tablet called veikk, but may i ask. why it says 'enable wacom' instead of pen tablet that i using? (disclaimer, another person have used my PC and they install wacom. but i already uninstalled it)

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Bobby Henderson

Community Expert

I think the "Enable Wacom" label is generic for enabling graphics tablet use.

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B

Bobby Henderson

Community Expert

Do you have any custom settings in Windows Startup? In other words, is Illustrator set to launch automatically when you boot up your computer? If so you might try disabling that to see if it solves the problem.

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