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i-Sprint Mkt
Participant
February 26, 2024
Question

Adobe Illustrator not compatible with Nvidia Geforce RTX 4060

  • February 26, 2024
  • 2 replies
  • 1550 views

So i just changed PCs and noticed that in my Adobe Illustrator the GPU Performance says "Compatible GPU not available." What gives? isn't 4060 supposed to be newer? Why is it incompatible?

This topic has been closed for replies.

2 replies

Participant
November 2, 2024

Yeah i have exactly the same problem... but don't know how to. I'm sorry...

Anubhav M
Community Manager
Community Manager
November 6, 2024

Hello @senne_1350,

I'm sorry to hear about your experience. Would you mind sharing some more information, so I can check it with the team:

 

For macOS computers:

 

1) AISniffer file

- Close all Adobe applications

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer

 

2) System Report

- You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

 

 

For Windows computers:

 

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

 

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

 

Please upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

 

Looking forward to hearing from you.

 

Anubhav

Averdahl
Community Expert
Community Expert
February 26, 2024

[--Moved from Premiere Pro/Hardware forum to Illustrator forum--]