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January 14, 2026
Answered

Adobe Illustrator Page Scrolls Up and Down Automatically When Using Wacom Pen on Windows 10 and 11

  • January 14, 2026
  • 1 reply
  • 191 views

When I move the side balk at illustrator with my Wacom pen ( Wacom Intuos Pro)  It's get stuck. And then I can do noting while my page is moving when I move my pen.

Hope someone can help me?

 

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Correct answer Dineke22067252rvln

Dineke22067252rvln_0-1768560634806.png

This realy helps 🤩🤩🤩

1 reply

Abhishek Rao
Community Manager
Community Manager
January 14, 2026

Hi @Dineke22067252rvln,

 

Thanks for sharing this, and sorry you're running into the issue. We understand how disruptive this can be. This is a known issue when using Wacom tablets with Illustrator on Windows, and it's currently being discussed with the product team.

To help them investigate further, could you please share the following details:

1. Illustrator version where the issue started

2. Windows version

3. Wacom tablet model and driver version

The team hasn't been able to reproduce this internally yet, so these details will really help.

In the meantime, please try the steps below and let us know the outcome:

1. Perform a manual reinstall of the Wacom drivers using this guide:
https://adobe.ly/4ns7IR3

2. Update Illustrator to the latest available version(also, confirm the Illustrator verison you are using).

3. Disable Windows Ink in the Wacom tablet settings and test again.

You can also try the workaround shared in this community thread to see if it helps temporarily:
https://adobe.ly/3Nt6mcy

This issue is being tracked on UserVoice as well. Please consider upvoting and adding your details here to help with prioritization:
https://adobe.ly/3LMdal9

 

I'll keep you posted on any updates from the team.

Abhishek

January 16, 2026

Hi Abhishek,

 

Thanks for you info.

 

I using now an old version where this problem is not. ( Illustrator 2024 versie 28 ) But when I'm using newer ones I will get this problem.

I'm using now Windows 11 but at windows 10 I had this problem also.

I already detel the old drivers and install the new one. ( this because Wacom also said this) But nothing changed nothing. Also when I disable the Windows ink button.

 

But I want to use the newest version of Illustrator with all the new options. SO hole you can help me.

 

Best regards Dineke

 

 

Dineke22067252rvlnAuthorCorrect answer
January 16, 2026

Dineke22067252rvln_0-1768560634806.png

This realy helps 🤩🤩🤩