20 July 2022 - Has anyone had this issue? My Illustrator is frozen on the Whats New Screen. I have tried restarting, and shutting off my computer and I get the same issue. I can't click "Next" or "Learn More" or the exit button. It's completely frozen.
Hello @Brent5F93,
Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.
Looking forward to hearing from you.
Thanks,
Anubhav
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices