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JeremyLamb_
Participant
July 23, 2020
Answered

Adobe Illustrator will not save/save as/open/create new

  • July 23, 2020
  • 4 replies
  • 659 views

Hello,

 

I downloaded adobe illustrator on my new laptop today, and I've been working on a project for a couple of hours now.... some of the things under the "file" tab are not working. I cannot file > save/save as/open/new.

 

Everytime I try to do any of the listed, nothing happens at all and adobe stays the way it was before I clicked it. This is furstrating because I've been working on a project for a couple of hours and I do not want to lose it, but I cannot save it. 

 

Can I get some help?

 

Thank you!

This topic has been closed for replies.
Correct answer pınar32458843s8hz

Aynı sorunu bende yaşıyorum yazıcı güncellemesi yaptım fakat bir işe yaramadı

4 replies

P
plaidasparagus
Participating Frequently
June 30, 2024

I am having the same issue. I have a printer attached with the latest printer driver. I am using Adobe Illustrator 28.5 on a Mac Sonoma 14.5. I am having the same issue with Photoshop as well. 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 30, 2024

And the printer is set up as the default printer?

And turned on?

P
plaidasparagus
Participating Frequently
July 2, 2024

Yes. The printer is on and setup as the default. It has the latest driver. I am able to print with no problem, I just can't save.

 

I will say it is intermitent. I can come back the next day and be able to save, but then an hour or so later, I am unable to save.

 

I am also having issues opening documents. I am able to drag them from the finder to the Illustrator App in my dock to get them to open, but not any other way.

P
pınar32458843s8hzCorrect answer
Participant
September 22, 2023

Aynı sorunu bende yaşıyorum yazıcı güncellemesi yaptım fakat bir işe yaramadı

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 22, 2023

    Hello @pınar32458843s8hz,

    We are sorry to hear about this experience. Would you mind trying the following steps and checking if they help:
    - Close all Adobe applications.
    - Navigate to the following directory:
    (Windows) C:\Program Files\Common Files\Adobe\UXP
    (macOS) Macintosh HD/Library/Application Support/Adobe/UXP

    - Rename the UXP folder to UXP.old
    -Relaunch Illustrator

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      July 23, 2020

      Do you have a printer attached, printer driver up todate, printer turned on and set up as the default printer?

      If not, please try and set up a PDF printer.

      lambiloon
      Community Expert
      lambiloonCommunity Expert
      Community Expert
      July 23, 2020

      Hi which version you are using on windows or mac ?

      Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
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