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JeremyLamb_
Participant
Jul 23, 2020 2:35 AM UTC
Answered

Adobe Illustrator will not save/save as/open/create new

Hello,

 

I downloaded adobe illustrator on my new laptop today, and I've been working on a project for a couple of hours now.... some of the things under the "file" tab are not working. I cannot file > save/save as/open/new.

 

Everytime I try to do any of the listed, nothing happens at all and adobe stays the way it was before I clicked it. This is furstrating because I've been working on a project for a couple of hours and I do not want to lose it, but I cannot save it. 

 

Can I get some help?

 

Thank you!

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pınar32458843s8hzCorrect answer
Participant
Sep 22, 2023 7:58 AM UTC

Aynı sorunu bende yaşıyorum yazıcı güncellemesi yaptım fakat bir işe yaramadı

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8 replies

plaidasparagus
Participating Frequently
Jun 30, 2024 2:52 AM UTC

I am having the same issue. I have a printer attached with the latest printer driver. I am using Adobe Illustrator 28.5 on a Mac Sonoma 14.5. I am having the same issue with Photoshop as well. 

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Jun 30, 2024 10:02 AM UTC

And the printer is set up as the default printer?

And turned on?

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plaidasparagus
Participating Frequently
Jul 2, 2024 4:48 PM UTC

Yes. The printer is on and setup as the default. It has the latest driver. I am able to print with no problem, I just can't save.

 

I will say it is intermitent. I can come back the next day and be able to save, but then an hour or so later, I am unable to save.

 

I am also having issues opening documents. I am able to drag them from the finder to the Illustrator App in my dock to get them to open, but not any other way.

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pınar32458843s8hzCorrect answer
Participant
Sep 22, 2023 7:58 AM UTC

Aynı sorunu bende yaşıyorum yazıcı güncellemesi yaptım fakat bir işe yaramadı

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Sep 22, 2023 5:02 PM UTC

    Hello @pınar32458843s8hz,

    We are sorry to hear about this experience. Would you mind trying the following steps and checking if they help:
    - Close all Adobe applications.
    - Navigate to the following directory:
    (Windows) C:\Program Files\Common Files\Adobe\UXP
    (macOS) Macintosh HD/Library/Application Support/Adobe/UXP

    - Rename the UXP folder to UXP.old
    -Relaunch Illustrator

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      Jul 23, 2020 8:41 AM UTC

      Do you have a printer attached, printer driver up todate, printer turned on and set up as the default printer?

      If not, please try and set up a PDF printer.

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      lambiloon
      Community Expert
      lambiloonCommunity Expert
      Community Expert
      Jul 23, 2020 4:00 AM UTC

      Hi which version you are using on windows or mac ?

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