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defaultj2jd2v2lfcp0
Participant
September 16, 2021
Question

Adobe Illustrator Work not saved to cloud or "My Work" section

  • September 16, 2021
  • 1 reply
  • 233 views

I noticed recently that even when I save and download my work as an .ai or .pdf to my computer, it never seems to stay in "my work" on the adobe app or on the cloud. Is there any way I can find my old work?

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1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 16, 2021

Hi there,

 

Sorry to hear about the trouble. I would request you to share a few more details like:

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

D
defaultj2jd2v2lfcp0Author
Participant
September 16, 2021

Hi! I am using MacOS version 10.15.7 and illustrator 24.3. Specifically, it is my cloud documents that are no longer there. I noticed that my work would be there for a bit and then eventually dissapear after a few days or even about a week .  I typically saved the files to my computer as a .pdf which are still there, but the ai version is nowhere to be found.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 17, 2021

Thank you for sharing the details. I would request you to update Illustrator to v25.4.1. Also, I would suggest you visit this website (https://assets.adobe.com/cloud-documents), and you should be able to locate all your cloud documents. I hope it helps.

 

Regards,

Anshul Saini 

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