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Participant
July 15, 2025
Question

Adobe Ilustrator Sudden Weird Crash and Cannot Recover Progress

  • July 15, 2025
  • 1 reply
  • 323 views

My Adobe Illustrator has been experiencing weird crash since last weeks, and it takes so much effort out of my progress and its been bothering me.

There is no warning or notifications that said that my illustrator quited unexpectedly, or another things that say about the illustrator crash. It just crash like it was disappeared like i was pressing cmd+q (without the save changes notification of course).

And the hardest pill to swallow is the recovery which i set for every 2 minutes for backups and 5 minutes for cloud, its nothing on there. And I just recently found out that Adobe changes the recovery files from .aid to a .aishm WHICH I don't know how to recover (And appereantly people on community doesn't too)

I'm using a M4 Pro Macbook Pro, latest mac and adobe illustrator update, 24GB of rams and 512GB of storage, which still has 250GB of space.
I experienced it twice on last week, so I initiatively uninstall and install my illustrator but 40 minutes into working and setting up my workspace, it crashes again. AND with quicker intervals, which makes me scared to continue my large progress for another work.

Please help, and I dont think I have seen another cases like this and I hope to get answers and fixes.

This is the picture of the report, I accept every solutions, regarding the fixes AND hopefully regarding the recover files.

Thank You

1 reply

Monika Gause
Community Expert
Community Expert
July 15, 2025

Do the crashes happen with any kind of file or just specific ones?

Do you have any third party plugins?

Bad fonts?

 

File recovery is not a backup process and should not be used as such. It has failed regularly for people and will likely continue doing so. It is not reliable. 

 

It's better to do that yourself. Make lots of backups by saving your file. Save multiple versions. Save on different harddisks. 

Anubhav M
Community Manager
Community Manager
July 15, 2025

Hello @Setiawanwkwk,

I'm sorry to hear about the trouble you're having with Illustrator crashing on your Mac. I hope Monika's suggestions helped resolve the problem. If not, Could you please try the suggestions shared in this help article (https://adobe.ly/3It67Mh) and checking if it helps. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3It1yBH).

Looking forward to hearing from you.

Anubhav