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kimberley25684811lkjj
Participant
Mar 27, 2024 1:28 PM UTC
Question

Adobe Library Sync Issue

Hi, has anyone experienced this issue before with editing existing cloud library files and then they break/corrupt? If so, has anyone found a solution yet? I have tried using the Creative Cloud Cleaner to sort out the issue, uninstalling, resetting my Mac, logging in and out of the cloud, etc. Nothing seems to be working so if anyone has any suggestions I would much appreciate it!

I've created a video to show the issue I am having in better detail:

https://www.loom.com/share/124202afcfb2445b8c4e8957d273b757?sid=27b4997f-3254-4624-82d8-ce0d71d239d7

    6 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Apr 18, 2024 5:31 PM UTC

    Hello everyone,

    Apologies for the delayed response, and thank you for your patience. Our product team is aware of the issue and is currently investigating it. We will keep you informed once an update becomes available.


    Thanks,

    Anubhav

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    Arie Stavchansky
    Legend
    Feb 5, 2025 9:48 PM UTC

    I'm also experiencing this a whole year later, but didn't see an update @Anubhav M what is the issue here?  How can I fix it?  I need libraries to work on my machine.  When I add a new graphical element into the library, Illustrator simply hangs.  Why?

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    ealanjones
    ealanjones
    Inspiring
    Apr 10, 2024 6:53 PM UTC

    Sounds very similar to what I encountered last week and logged it as Corrupt Library Files. I've no solution to offer only the knowledge you're not alone in dealing with corrupt library issues.

    Of course, Adobe hasn't furnished a solution either. @Anubhav M provided me the same steps as you, but they didn't work.

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    chrilew
    chrilew
    Participant
    Mar 29, 2024 3:32 PM UTC

    I'm experiencing the same. MBP M2 Max running latest Sonoma. I was losing so much work that I did the full CC Cleaner/re-installation process, but no dice. Super frustrating as Libs are a vital part of my workflow, and saving everything as a regular file for backup is getting tiresome. So far I've had this happen to assets created in both Illustrator and Photoshop. On top of that, sometimes certain libraries open with only 4 assets showing (while others seem fine). I've had this happen in After Effects and Illustrator. Closing/re-opening the app generally fixes this issue, at least. 

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Mar 27, 2024 3:44 PM UTC

    Hello @kimberley25684811lkjj,

    Sorry to hear about your experience. I tried replicating this behavior on my end but could not do so. Would you mind trying the following steps to check if they help:

    - Close all Adobe applications
    - Uninstall the Creative Cloud Desktop application using the utility: (https://adobe.ly/4anFMrO)
    - Download and install Creative Cloud Desktop: (https://adobe.ly/4awtrBC)

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    kimberley25684811lkjjAuthor
    Participant
    Apr 11, 2024 11:19 AM UTC

    Hello, I have already tried logging out, uninstalling on all devices using the Creative Cloud Cleaner and reinstalling. The problem persists, unfortunately. 

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