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hjohnson1212
hjohnson1212
Participant
April 16, 2026
Question

Adobe Log Collector Tool for Diagnosing Illustrator crashing deleted all my desktop files after install

  • April 16, 2026
  • 1 reply
  • 26 views

I had to install Adobe Log Collector Tool yesterday for the agent to diagnose why Illustrator could no longer save work. After installing, it replaced my hard-drive for my macbook on the desktop with the Adobe Log Collector Tool drive and all my desktop folders and screenshots disappeared. Apple customer support could not find them anywhere and was no help. Has this happened to anyone else? Adobe says it’s not their product, but there’s definitely a bug in their software for this to happen. I’m using a Macbook Pro 2023 with Ventura. 

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 20, 2026

    Hello ​@hjohnson1212 

     

    We’re sorry for the trouble. Would it be possible for you to have a debug session with us? If yes, please send me your Adobe ID, country and time zone, phone number with country code, and preferred dates and times between Monday and Friday in a private message.

    To send a private message, click my profile picture and use the Send message button.

     

    Looking forward to hearing from you.

    Anubhav

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