Adobe Tech Support Uninstalled / Delete my Users Defined Swatches

After having a hard time making patterns in the Pattern view, I reached out for help at
the Adobe tech support.
I was asked to share my screen to solve a crashing issue. 
After I gave control of my MacStudio to the Tech support, the 1st thing he did was to Uninstall both versions of Illustrator without saving my preferences  (all my Swatches / Art Brushes, etc.) inside.
After a few unsuccessful tries the tech gave up on the crash problem and told me that he would schedule another Senior Tech to take a look at the problem. 

The next day Senior Technical support checked the whole case. She looked at the screen-sharing session recording and confirmed, that the 1st Adobe tech support made a HUGE mistake by Uninstalling my Illustrator 2024-2025 without saving or asking me if he should keep all my Personal Preferences (User Defined Swatches located).
The deleted patterns were around 45-50 approximately, 2 months of work.

Then Adobe offered me a two-month free subscription when in reality our company lost designs made for printing of physical goods (if calculated on Adobe Stock photos prices for Extended License) would cost over 2300 USD.

It has been more than a week since then ,and we are still waiting for a better compensation offer from Abode.