Adobe unavailable for my device

Forum|Forum|4 years ago
December 16, 2021
1 reply
207 views

Hello,

I have Microsoft Surface Pro X laptop and I downloaded Adobe onto this computer. I keep trying to use illustrator and this window keeps popping up:

Is there anyone who can help me? I bought this software and would like to be able to use it.

This topic has been closed for replies.

J E L

Community Expert

Hi @Christina22286817zmcl Please see this thread for some explanations:

Run Adobe Illustrator on Surface Pro X - Adobe Support Community - 10702098

“Surface Pro X can only emulate x86 applications. Illustrator 2020 cannot be used because it becomes a 64-bit application. Illustrator 2019 can be used because it is a 32-bit application, but since it is emulation only, Adobe will not guarantee operation.”

J

jay_ebooks

Participating Frequently

This is no longer correct as Windows 11 supports 64 bit emulation. There is no reason for the arbitrary block on installation.

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