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Participant
December 16, 2021
Question

Adobe unavailable for my device

  • December 16, 2021
  • 1 reply
  • 207 views

Hello,

 

I have Microsoft Surface Pro X laptop and I downloaded Adobe onto this computer. I keep trying to use illustrator and this window keeps popping up: 

 

Is there anyone who can help me? I bought this software and would like to be able to use it. 

 

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1 reply

J E L
Community Expert
Community Expert
December 16, 2021

Hi @Christina22286817zmcl Please see this thread for some explanations:

Run Adobe Illustrator on Surface Pro X - Adobe Support Community - 10702098

 

“Surface Pro X can only emulate x86 applications. Illustrator 2020 cannot be used because it becomes a 64-bit application. Illustrator 2019 can be used because it is a 32-bit application, but since it is emulation only, Adobe will not guarantee operation.”

Participating Frequently
December 29, 2021

This is no longer correct as Windows 11 supports 64 bit emulation. There is no reason for the arbitrary block on installation.