Skip to main content
C
cWadeb
Known Participant
April 5, 2022
Question

After clicking Save, Save As or Export dialog box appear briefly than disappear in Illustrator 2022

  • April 5, 2022
  • 1 reply
  • 693 views

I'm running MacOS Big Sur11.6.5 & Illustrator 2022 and cannot save or export new Illustrator files. My save window doesn't stay on screen long enough to resize. However, I discovered if I open an existing file I can start a new file and save it as long as the old file is open. It's a work around but I would like a real solution.

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
April 5, 2022

Hi @cWadeb,

 

We are sorry about the trouble. As I mentioned above, this issue can be resolved by updating to macOS 12.3.1 Monterey. Please update and let us know if the issue still persists

 

Regards,

Anshul Saini

C
cWadebAuthor
Known Participant
April 6, 2022
This one isn’t resolved. I just came up with a way to work around the problem.

Sent from my iPhone
Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
April 6, 2022

Hi @cWadeb,

 

We are sorry to hear this. There have been two saving issues in Illustrator recently. If the save button is greyed out/ unclickable, I would suggest you update macOS to v12.3.1

 

If you are getting the following error while saving in Illustrator (screenshot attached), then update Illustrator to v26.2.1, released a couple of days ago.

 

Let us know if the issue still persists. I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices