After most recent update Illustrator keeps crashing soon after opening.
- November 17, 2021
- 2 replies
- 260 views
Hello!
My laptop has a partitioned hard drive and of course Adobe wants to install on the Windows partition, which got too full to continue. I've since re-installed on the other partition. There was also a recent update for Illustrator, although that was before I shifted partitions.
Illustrator is currently crashing immediately after start-up. When first opening Illustrator there's no issue with crashes at the main screen, until I try to open a new or existing file - everything seizes up before I can properly select a tool.
I get a pop-up suggesting a fix, which links to the page screenshotted in the attachment and no, I don't have Hancom Office installed. Never have. Possibly unrelated, possibly relevent is that I don't appear to have issues with PhotoShop at the moment.
I'm curious if my laptop is insufficient for Illustrator as it's a few years old now (although as above, PS seems mostly fine at the moment); it is:
Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz
8Gb RAM
GeForce GTX 1050
Windows tells me the graphics drivers are up-to-date for that old card and the only drivers I was able to find online are for the 1050Ti.