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Jason Burnett
Jason Burnett
Inspiring
September 13, 2024
Question

After Tuesday's Windows 11 Update, Illustrator keeps cutting out

  • September 13, 2024
  • 1 reply
  • 546 views

Illustrator will work for a couple of minutes and then just shuts down. No explanation, no error. Just quits.

When you relaunch it, it claims that it has saved your file, but it is not the most current--it's 20 minutes old so a lot of changes are lost.

I started saving after nearly every change and it still crashes with no errors.

I have cleared my cache no help.

 

This is happening on Windows 11, in Illustrator 2025 Beta and Illustrator 2024.

 

Unlike the last time this happened, Photoshop is actually still working.

Any suggestions?

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 13, 2024

Hello @Jason Burnett,

I am sorry to hear about your experience. Would you mind uninstalling both the Beta and Release versions of Illustrator and then installing only the release version to see if it helps?


If the problem persists, kindly share a screen recording of the problem and the Crash dumps for Illustrator, so we can check it with the team:

1) Open Illustrator and the Task Manager
2) Repeat the steps that cause Illustrator to crash/freeze
3) While Illustrator is frozen, quickly go to the Task Manager, right-click on the Illustrator process, and select the option to Create a Memory Dump file.

Image


4) Save this file on your computer, upload it to Google Drive/Dropbox/etc. and share a public link to it here, so we can check it with the team.

 


Looking forward to hearing from you.

 

Thanks,

Anubhav

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