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Timothy27337364u4xr
Participant
October 21, 2024
Answered

After update, Illustrator has issue opening AIX

  • October 21, 2024
  • 1 reply
  • 471 views

Hello, my workstation just updated to Illustrator 2025 Version 29.0 and suddenly I can no longer open .aix files exported from ArcGIS Pro. Two weeks ago, I could perform this function easily by double clicking an .aix file and signing in to my ESRI account within Illustrator, but now I am not getting a series of prompts. My attempt to open the file is dead on arrival as shown here: what happened? what is the new process?

 

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Correct answer Monika Gause

Probably the plugin you are using isn't ready for the new Illustrator version.

Deactivate the automatic update and then only update when your plugin works.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
October 21, 2024

Probably the plugin you are using isn't ready for the new Illustrator version.

Deactivate the automatic update and then only update when your plugin works.

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