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Timothy27337364u4xr
Participant
Oct 21, 2024 7:50 PM UTC
Answered

After update, Illustrator has issue opening AIX

Hello, my workstation just updated to Illustrator 2025 Version 29.0 and suddenly I can no longer open .aix files exported from ArcGIS Pro. Two weeks ago, I could perform this function easily by double clicking an .aix file and signing in to my ESRI account within Illustrator, but now I am not getting a series of prompts. My attempt to open the file is dead on arrival as shown here: what happened? what is the new process?

 

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Monika Gause
Monika GauseCorrect answer
Community Expert
Oct 21, 2024 8:25 PM UTC

Probably the plugin you are using isn't ready for the new Illustrator version.

Deactivate the automatic update and then only update when your plugin works.

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
Oct 21, 2024 8:25 PM UTC

Probably the plugin you are using isn't ready for the new Illustrator version.

Deactivate the automatic update and then only update when your plugin works.

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