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Participant
August 5, 2026
Question

After updating Illustrator v30.7 yesterday, the recolor tool is not working correctly.

  • August 5, 2026
  • 7 replies
  • 43 views

When using the recolor tool, regardless of which swatch group I choose, it is not finding a close match, it is changing the colors to greyscale.  The document is CMYK color mode. This started doing this after the most recent update.  

    7 replies

    Brad @ Roaring Mouse
    Community Expert
    Community Expert
    August 6, 2026

    Same here. Seems like a bug. In the meantime, if you select Recolor With Preset and select your library there instead of Recolor Artwork, it will work.

    graphics_4075
    Inspiring
    August 6, 2026

    This bug has been logged in the UserVoice. I just dropped a comment and recommend anyone experiencing it does the same. I noticed that the only swatch groups affected are .acb or .acbl, not .ase

     

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/51575720-recolor-not-working-with-color-books

    Cheers
    Bill Silbert
    Community Expert
    Community Expert
    August 6, 2026

    After an update it usually is a good idea to reset Illustrator’s preferences. Using preference files that were created for older code can often lead to unpredictable performance. Resetting preferences will restore the program to its defaults. Hopefully, this color issue can be resolved with fresh preferences.

    To reset preferences:

    For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

    For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

    To do so:

    The preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

    The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    Participant
    August 6, 2026

    This did not work. Luckily, I put all of files into a side folder, so I could go back if it didn't work. All it did was wipe all my preferences and the colors did not work correctly.

     

    mistyeve101
    Participant
    August 5, 2026

    I’m having the same issue. I uninstalled Illustrator and re-installed it in case it was something to do with my Astute Graphics plugins or anything else I had isntalled, but it’s changing SOME of my colors to gray instead of whatever they would have been with the stock TruMatch color book that installs with Illustrator or my old Pantone Solid Coated book.  I’m going to uninstall and go back to the previous update because I use this feature constantly.  What a pain in the butt.  I tried to submit a bug report but either there’s a delay or it never posted.  I’m pasting my trial .jpgs here in case anyone’s got any insight, or this reaches the bug team. 

    mml_9510Author
    Participant
    August 6, 2026

    Great suggestion to revert back to the previous version!  I also use this feature daily & it is a huge time saver! Very frustrating! Hopefully they fix this soon!  ughh