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Participant
October 19, 2018
Answered

After updating too illustrator cc 2019 its very slow

  • October 19, 2018
  • 36 replies
  • 35238 views

Hi All,

Recently I bought a new Mac book pro 10.13.6 High Sierra. I have installed Adobe illustrator cc 2018 and recently I updated it to Illustrator CC 2019.

After updating its Opening a file and saving files are extremely very slow. I feel like I'm working in Illustrator 8. Any solution for this?

This topic has been closed for replies.
Correct answer herryC

I did have the problem once. It seems that "keep the previous preference" (or whatever it actually says) during updating from the older Illustrator version is the main culprit. But now it runs so well and without having any problems. Here's what I did:

  1. Uninstall Illustrator v.23.
  2. Install the earlier version.
    I did try reinstalled the v.23 again, and the problem still occurred. So I installed the earlier version instead (I installed the first CC version, v.17). And then...
  3. Reinstall Illustrator v.23. In advanced menu, uncheck that says keeping the previous preference, and don't remove the older version.
  4. See whether your Illustrator v.23 works normally.

Hope it helps.

36 replies

Inspiring
January 8, 2020

Just upgraded to 24.0.2. Still sluggish in every way UNLESS, unless Illustrator boots with the Mac Pro (Catalina; 48 Gb RAM; 12 core; 5,1; 4K monitor).

 

As long as I use it and don't let it sit for many hours or quit it, It's perfectly fine. But once I quit Illustrator and reboot it WITHOUT also rebooting the system, it's unbelievably slow. MAYBE it's that Adobe apps don't like 4K monitors, because I can move the super slow app to my 2K monitor and it's back to crazy fast.

Participant
January 2, 2020

Turning off Speech Dictation fixed it for me too.  Could that be any stranger?!?!

Participant
October 24, 2019

Reiterating all of the above complaints. Illustrator CC 2019 on mac is practically unusable. I waste HOURS at work because of these issues. It takes 20 mins to register any kind of effect, cutting/pasting, moving objects with an effect applied, basically anything. Saving looks like a crash and takes forever. But you better take a super long time-out every so often to do it, because if not AI will crash and then you have to spend another 3 hours replacing that 20 mins of work.

Known Participant
September 13, 2019

Just chiming in here that the current version of Illustrator (23.0.6) is also very sluggish for me.    It's a bummer.  A real bummer.  

 

MacPro 12 Core  3.33 Ghz

NVidia GFX 780 3gb

High Sierra 10.13.6

64 GB Ram.  

HawkenKing
Known Participant
April 1, 2019

Any official update on this? I'm on a 2018 macbook pro with GPU performance turned on and Illustrator CC 2019 is performing like a pc from the 90s! Even dragging around a simple box is a chug-fest of low frame rate updates.

Monika Gause
Community Expert
Community Expert
April 1, 2019

  schrieb

Any official update on this? I'm on a 2018 macbook pro with GPU performance turned on and Illustrator CC 2019 is performing like a pc from the 90s! Even dragging around a simple box is a chug-fest of low frame rate updates.

Please contact Customer Care and have them check it out. Only they can log in to your computer.

Contact Customer Care

March 25, 2019

Hi Guys,

This has been winding me up for a while now, while using CC2019 on Mac it felt like everything was working in slow motion, even moving the cursor on a blank page felt laggy, I've finally found the fix. I'm running a Mac Pro (Late 2013) with 32 GB 1866 MHz DDR3 so its clearly not a machine/ram issue. Eventually I just started unticking preferences that I didn't recognise from older versions.

Preferences > user interface > uncheck 'scale cursor proportionally'

You will see an immediate performance increase on your cursor and throughout illustrator.

hope it helps, cheers, Malcs!

Participant
March 22, 2019

I seemed to have found a simple solution that fixed the sluggishness. In Illustrator prefs, Performance, GPU was selected but Animated Zoom was not selected. When I clicked it on, it fixed my issue. So make sure Animated Zoom is checked.

rhalaquist
Inspiring
March 8, 2019

Have same known issue or similar wont bore with the details except basically new win10 pc - What seemed a standard routine that i do is a nightmare now.... how I discovered is saving a file as a pdf (in Illustrator latest) which normally would be a file size of KB's turned into MB's. I know, not much to go on but I didnt recall seeing any mention of PDF so figured I would throw it in the pile. However when I recreate same file with effects and text in Indesign and save as a PDF it saves it as Illustrator used to low file size quick and to the point.

rhalaquist
Inspiring
March 10, 2019

After doing some more searches I found what my culprit is or least what I think it is (so really this is probably off-topic on this matter). When saving as a PDF it defaulted to well "Illustrator Default" which for some reason is worthless for what I am doing at the time. Changing it to High Quality or small file size helps. Just curious why it started changing whatever my default preset was at the time when it was saving files correctly and at a decent low file size. From day one and up to now I had never changed the defaults used (had no reason until now). - Good luck to those who are having the issue that this topic is actually about.

Participant
March 6, 2019

Ok after reading all the post it seems adobe has forgotten their true professional users and are more interested make small hip and cheap apps for Instagram post.

I have lost a major client after having to work on super slow buggy adobe products.

first I was told the problem is my iMac Pro so decided to clean install then once again illustrator 2019 is keep giving me beach bull spin and auto dragging from left to right hand selecting.

2nd advice was uninstall your wacome so I did. Gone back to using apple Magic Mouse no everything the same. I most have made a record instal and uninstalling in 1 day.

can some one please help, I been looking in to options of moving from adobe, it feels like we are prisoners of major mafi who is no listening any more.

what a shame.

Monika Gause
Community Expert
Community Expert
March 6, 2019

Mehdit  schrieb

Ok after reading all the post it seems adobe has forgotten their true professional users and are more interested make small hip and cheap apps for Instagram post.

I have lost a major client after having to work on super slow buggy adobe products.

first I was told the problem is my iMac Pro so decided to clean install then once again illustrator 2019 is keep giving me beach bull spin and auto dragging from left to right hand selecting.

2nd advice was uninstall your wacome so I did. Gone back to using apple Magic Mouse no everything the same. I most have made a record instal and uninstalling in 1 day.

can some one please help, I been looking in to options of moving from adobe, it feels like we are prisoners of major mafi who is no listening any more.

what a shame.

Is the Dication feature turned off in your system?

Is a printer connected and turned on? Illustrator needs a printer?

Where do you save your files?

So you have already contacted Adobe Customer Care?

They can log into your system to check it out.

Contact Customer Care

General ZOD
Participant
March 6, 2019

“Is the Dication feature turned off in your system?

Is a printer connected and turned on? Illustrator needs a printer?

Where do you save your files?”

This is all completely irrelevant. Adobe’s software performance became unacceptable on many current pro machine after an update (probably GPU related). This is a bug not a feature. It’s not 1995, we shouldn have to unplug our Iomega Zip drives from the SCSI chain to get this stuff to work reliably.

Participant
February 25, 2019

I'm having the same issue.  I'm going back to the previous version.