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Mattaton
Mattaton
Known Participant
December 12, 2016
Question

AI 2017 becomes very sluggish and crashes- Win 10

  • December 12, 2016
  • 3 replies
  • 774 views

My friend and I use AI daily to produce vector artwork. We have completely different PCs in completely different environments, yet we both have problems with AI's performance.

I have an i7 5820k processor, 32GB or RAM, 2TBs (2x1TB) of SSDs in RAID 0, and Nvidia GTX 970 graphics all running on Windows 10 Pro 64bit. I should not have performance problems like this. (He has an i7 based laptop with 16GB of RAM and a 512GB SSD.)
I do have GPU performance enabled.

When we first open files, things go fairly well, but the longer they are open, the worse it gets. It's slow, sometimes becoming unresponsive, and sometimes never becomes responsive again. The interface will stop responding, yet sometimes I can still save even though it doesn't appear to be saving. I can then kill the task and start it back up. Rinse and repeat.

Today, for example, I left a file open when I went to lunch. When I got back, I couldn't do anything. I had to close the program, which took about a minute to finally close, during which time my entire PC becomes sluggish until the program closes.

If I open a file and immediately close the program, it closes fairly quickly. The longer it's open the worse it gets. Which seems like a memory leak or something, but if I check my memory usage, it's not even half used.

Being that the two of us have such different set ups, it kinda points to AI being the problem, but even after a couple of updates, it still does it and we don't see a lot of talk of it on the web.

Is anyone else seeing this???

Thanks!

    This topic has been closed for replies.

    3 replies

    Q
    qupix
    Participating Frequently
    December 13, 2016

    The only thing you can do is to install CC 2015(first version). This one has no problems and works like a charm! Look around on the forum, there're so many user with this same problem...Adobe doesn't know how to solve this...

    Mattaton
    MattatonAuthor
    Known Participant
    December 13, 2016

    Interesting. I had searched google, but wasn't quite hitting what I was looking for and some things I found were referring to old CS versions. I guess google doesn't show much from these forums, at least not high in the search list.

    Going back to an old version is not a reasonable option. While it may work, it's not what I pay a hefty subscription premium for.

    Q
    qupix
    Participating Frequently
    December 13, 2016

    But what can you do? Ask for a refund? You still have to work on somehow. I could not work anymore because of the sluggines!

    J
    JVS3
    Participant
    December 13, 2016

    I also have the same issue in Windows 10. I can't remember which CC update began this problem, but it was fairly recent. It starts to slow down for me as well after 5 to 10 minutes, getting more and more sluggish, until it locks up and I can't do anything with it. I'm constantly saving as I go, knowing a lock up is coming. And, like above, if I just let it sit without having performed any actions in the program, it will eventually become too sluggish or lockup. EXTREMELY frustrating and counter-productive.

    Please look into this, Adobe, and thank you!

      M
      mattjchin
      Participant
      December 13, 2016

      I have almost an identical setup to Mattaton, computer-wise, and I'm experiencing nearly the same behavior. After about 5-10 minutes of using Illustrator, the application locks up completely and I'm unable to close, save or perform any other function in the program. It doesn't matter what I'm doing, and Illustrator can be the only application open when this happens (which is every time I use it now).

      Hope this gets resolved!

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