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hsiaohaha
hsiaohaha
Inspiring
October 29, 2022
Answered

Ai 2023 preference window is too small

  • October 29, 2022
  • 3 replies
  • 1963 views

Hello, all the Adobe staff & experts,

 

I just updated my Adobe to the 2023 version and my MacBook Pro to Ventura 13.0 because Photoshop and Lightroom keep showing the Ventura system runs the best for this 2023 version. However, I couldn't open my Illustrator preference window after all the updates. InDesign and Photoshop have no these issues, ubt only Illustrator has this wired situation. 

 

Does anyone know how to fix it? 

The problem is that I can't scale up the window and see the penal entirely. I can only press the up and down buttons with a blind view. This troubles me at work because I have to change the unit system very often. 

My laptop system details are listed below at the bottom.

 

Thanks in advance. 

 

Regards,

H

 

MacBook Pro 15" 2017

Processor: 

2.8 GHz Quad-Core Intel Core i7

Graphic: 

Radeon Pro 555 2 GB

Intel HD Graphics 630 1536 MB

Memory:

16 GB 2133 MHz LPDDR3

 

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    Hi @Bergstroom,

     

    Thanks for reaching out. Would you mind trying the following steps and see if that helps:

    • Set your Macbook Pro as Main display in System Preferences > Dsipalys > Select "Built-in Display" > "Use as Main Display"


    • Move the preferences dialog to Macbook Pro Screen, then close it. Reopen the preferences dialog again, and it should get enlarged.

     

    Let us know how it goes. We'd be looking forward to your response.

     

    Thanks,

    Anshul Saini

    3 replies

    Bergstroom
    Bergstroom
    Participant
    November 15, 2022

    Just replying to let you know that I have exactly the same issue.
    Working with a MacbookPro and a second screen as well.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    November 21, 2022

    Hi @Bergstroom,

     

    Thanks for reaching out. Would you mind trying the following steps and see if that helps:

    • Set your Macbook Pro as Main display in System Preferences > Dsipalys > Select "Built-in Display" > "Use as Main Display"


    • Move the preferences dialog to Macbook Pro Screen, then close it. Reopen the preferences dialog again, and it should get enlarged.

     

    Let us know how it goes. We'd be looking forward to your response.

     

    Thanks,

    Anshul Saini

    DPA200
    DPA200
    Participant
    February 2, 2023

    That worked for me. I'm on a Mac Studio M1 Ultra running Ventura 13.1 on 3 monitors. I changed one of my side monitors to "Main Display" and then the pref window was correct. I then re-set my center monitor as "Main Display" and it still kept the correct size pref window

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      November 8, 2022

      Hi @hsiaohaha,

       

      Thanks for sharing the details. It seems like a  macOS display settings issue. Would you mind checking if setting your Macbook as Main display in System Preferences > Dsipalys > Select "Built-in Display" > "Use as Main Display" helps or not?

       

      Kindly update the discussion if you still need assistance with it. We'd be happy to help.

       

      Thanks,

      Anshul Saini

      hsiaohaha
      hsiaohahaAuthor
      Inspiring
      November 10, 2022

      @Anshul_Saini,

      I selected "Built-in Display" as "Main Display, " which is my default setting. Even though I mentioned the problem was solved, after I had redownloaded thousand times and re-set up my preference, this issue still exist. Usually, after I reinstall the Illustrator app a couple of days later (like four days), the preference window becomes very small again.

      I found out that unplugging my connect screen helps, but this issue still troubles me. Having two screens for work is a must, so I must disconnect my connect screen > restart my mac > use the reference > and re-connect my other screen.

       

      I hope you can help. Thanks!

       

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      November 13, 2022

      Thanks for trying, @hsiaohaha. Would you mind going to the following locations in Finder and deleting all the Illustrator files & folders of Illustrator:

      • ~/Library/Application Support/Adobe
        Delete Adobe Illustrator XX, Adobe Illustrator XX Settings, AIRobin XX & UXP folders

      • ~/Library/Caches
        Delete AI_xx_x, com.adobe.AIRobin & com.adobe.illustrator folders
      • ~/Library/Preferences
        Delete Adobe Illustrator, Adobe Illustrator XX settings, AIRobin XX Settings & com.Adobe.Adobe Illustrator.XX.plist files and folders
      • ~/Library/Preferences/Adobe
        Delete the Adobe Illustrator folder
      • /Library/Application Support/Adobe

        Delete UXP & CEP folder


        Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

       

      Disclaimer: Please note that deleting these folders will reset Illustrator preferences. It will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

       

      Let us know how it goes. I will be looking forward to your response.

       

      Thanks,

      Anshul Saini

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      October 29, 2022

      I have a MacBook Pro 14" 2021 = Apple M1 Chip

       

      I'm running Illustrator 2023 (v27) on Ventura with no problems 

       

      Have you tried restoring the preferences when you launch the computer by holding down Cmd+Shift+Option?

      hsiaohaha
      hsiaohahaAuthor
      Inspiring
      November 1, 2022

      Hi Steve Werner,

      Thanks for your fast response! I haven't tried your tip yet, but I ended up reinstalling my Illustrator from Adobe Cloud. It doesn't show up the same problem, but the reinstall part ruins my CJK function with English UI entirely. I am sad that I can't go back to the previous setting. 😞 

      If anyone has the same issue here, just try the Cmd+Shift+Option tip. Re-install an app is too risky...

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