AI 2023 will not launch due to an "unknown error"

Question

I recently upgraded to AI 2023. I thought I had used it since I upgraded but I might be wrong. I have not had this issue with prior versions. The problem appears to be AI specific: I can open my other CC programs like PS 2023.

I am on a 2019 iMac running OS Ventura 13.0. The computer has a 3.6 GHZ 8-Core Intel Core i9, a Radeon Pro 580X 8 GB, and 128 GB 2667 MHz DDR4.

I have tried restarting, reinstalling AI, running cleanup utilities - nothing is working so far. The only step I have not taken is unistalling and reinstalling Creative Cloud. Besides using third party brushes, I'm not aware of any weird plug-ins that could be causing a conflict.

Diggity D · Accepted Answer

I solved the issue, whatever it was.I uninstalled and reinstalled CC. That seemed to make no difference. So I downloaded the Adobe Creative Cloud Cleaner Tool, ran that, selected Illustrator and "cleaned" it. Once I reinstalled Illustrator after that, it launched without issue. If I'm not imagining things, it even launched more quickly than usual.

Jonathan5E2C · Answer

Having the same issue and cleaned Illustrator and then CC and still having the issue. Not sure what to do at this point. Wait for an update, I guess.

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