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sheriw69198225
sheriw69198225
Participant
June 29, 2020
Answered

AI 24.2 Crashes On Every Launch Attempt (High Sierra 10.13.6)

  • June 29, 2020
  • 2 replies
  • 524 views

Hello,

 

My copy of AI CC has suddenlt started crashing on every launch attempt. I've been through about a half-dozen failed launches so far. Tried rebooting my laptop and logging in/out of CC but still crashing. Below I've included a description of my hardware and software as well as the actual Crash Report that gets generated. This is blocking me from getting client work done so thanks in advance for any help in solving this.


HARDWARE & SOFTWARE
Hardware: MacBookPro6,2 with Intel Core i5. Software: High Sierra 10.13.6. AI CC V. 24.2


AI CRASH REPORT: https://pastebin.com/yRT1L2iN

This topic has been closed for replies.
Correct answer Srishti_Bali

Hi there,

 

Sorry to hear about this trouble. Looks like you have Hootdoor's CAD plugins installed, which are conflicting with Illustrator. Could you please try removing them and share your observations with us.

 

Close Illustrator, go to following locations and drag CADtools.aip to the Desktop.

  • Mac: Applications > Adobe Illustrator (with version number) > Plug-ins > CADtools.aip
  • Windows: C:\Program Files\Adobe\Adobe Illustrator (with version number)\Plug-ins\CADtools.aip

 

Looking forward to your response!

 

Regards,

Srishti

2 replies

sheriw69198225
sheriw69198225Author
Participant
July 1, 2020

Final outcome on the situation: I removed CadTools Plugin from the AI Plugins folder and resarted AI. The application launched successfully with no crashing. Next I downloaded and installed most curremt version of CadTools: 12.1.3. (was previously running 12.1.2) and rebooted AI. Again launched with success. Finally, just downloaded today's release of AI V. 24.2.1 and again relaunched application with no crashing.


Based on all of the above it looks like I may have been a few months behind in staying up to date on my CadTools releases. Since installing CadTools V.12.1.3 not experiencing any crashes on AI launch.


Thanks for the advice on identifying the issue!

Srishti_Bali
Srishti_BaliCorrect answer
Legend
June 29, 2020

Hi there,

 

Sorry to hear about this trouble. Looks like you have Hootdoor's CAD plugins installed, which are conflicting with Illustrator. Could you please try removing them and share your observations with us.

 

Close Illustrator, go to following locations and drag CADtools.aip to the Desktop.

  • Mac: Applications > Adobe Illustrator (with version number) > Plug-ins > CADtools.aip
  • Windows: C:\Program Files\Adobe\Adobe Illustrator (with version number)\Plug-ins\CADtools.aip

 

Looking forward to your response!

 

Regards,

Srishti

sheriw69198225
sheriw69198225Author
Participant
June 29, 2020

Thank you!

 

I followed your instructions and removed the CADtools plug-in and the problem has been solved. Illustrator now launches and opens without crashing.

 

Very appreciative for the help!

 

Best,

 

John

C
Coopy05
Participant
July 1, 2020

Same problem here and solved.

 

Did you manage to get Illustrator working with Cad Tools working?

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