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Participant
June 13, 2024
質問

AI 28.5 Searching for location of EMBEDDED images

  • June 13, 2024
  • 返信数 2.
  • 1835 ビュー

Ever since the recent update, I get this pop-up window (screenshot attached) every time I open a file with an EMBEDDED image. It will take several minutes for the bar to fill, but if I hit “Stop” the file will open. Although working in the file, there is some lag and the pop-up window will reappear periodically. Re-saving the files can take 10X longer than normal. It's a massive time killer. 

 

I found out what the issue is, but it doesn't make sense to me. Illustrator is trying to 'verify access' to the original file location of EMBEDDED images within the file.

 

We recently upgraded to a new server at work. I manage hundreds of files that contain embedded images, all of which were originally created on our older server. So every time I open a file, Illustrator is trying to verify access to a non-existent location. I could see this being an issue with LINKED images, but why in the world is AI searching for a file path to images that are EMBEDDED?? Isn't that the point of embedding?

 

 

返信数 2

Participant
February 7, 2025

I am having this same issue. All my links are embedded but I still get the pop up "verifying access to".

 

We deleted this server and created a new one, so this location does not exist at all. 

 

Any solutions would be extremly helpful!

Anshul_Saini
Community Manager
Community Manager
March 18, 2025

Hi @RangerZee,

 

Thanks for reporting this issue. The bug has been logged, and the team is currently investigating it. If needed, we may reach out to you for further details.

 

In the meantime, could you please update Illustrator to version 29.3 and let us know if you’re still experiencing the issue? Your feedback will help us narrow down the problem.

 

We appreciate your patience and will keep you updated!

 

Best,

Anubhav

Participant
March 18, 2025

I am still experiencing this issue, but not as often before the update.

Anubhav M
Community Manager
Community Manager
June 13, 2024

Hello @blaykek70520937,

Thanks for reaching out. Is one or more elements in the document possibly still linked? If yes, kindly try embedding them to check if it helps. If not, kindly share a public link to a sample file you're having trouble with after uploading it to Dropbox/Google Drive/etc. here or via DM so we can check it on our end.

Looking forward to hearing from you.

 

Thanks,

Anubhav

Participant
June 13, 2024

The files do not contain any linked elements.

You can access a sample file in the download links below.

I'm sending two links in case one doesn't work. They're both the same file.

 

https://drive.google.com/drive/folders/1QqCHb9vm-EM4llt0SRWmmXKtoJUzMF77?usp=sharing

 

https://we.tl/t-e9zoS8ha3R

 

Anubhav M
Community Manager
Community Manager
July 1, 2024

Hello @blaykek70520937,

Thanks for sharing the file link. I was able to open this file without any error/warning messages. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav