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December 12, 2025
Question

AI and AE crashes and hangs forever.

  • December 12, 2025
  • 1 reply
  • 81 views

Recently, I've run into a problem where AI crashes, and when I open it again, it completely hangs. I've redownloaded it, restarted the app and pc, and it still keeps happening. I've never had such problems. The same has been happening to Ae. The only difference is that AE works for like a few minutes every time I restart my PC. When it opens, it goes to the start in safe mode option page, but it hangs forever. My PS works completely fine. Someone, pls help.

1 reply

Anubhav M
Community Manager
Community Manager
December 12, 2025

Hello @Cohen28645204tc9n,

I can understand how annoying it is to face crashes during your work. Could you please try the recommendations provided in this help article (https://adobe.ly/4ptcYpz) and see if it resolves the issue? Additionally, please submit the crash report using your Adobe email address and share it here for efficient tracking. The steps can be found here: (https://adobe.ly/4q5d3jd).

I look forward to your response.

Anubhav