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Participant
Jun 3, 2024 9:10 AM UTC
Question

Ai "Can't save the illustrations. You do not have enought access privileges. ID: -5000"

Hello everyone 👋 

(sorry for my bad English, it's not my first language)

 

I was using my Ai 2023 as usual when suddenly I got the error message saying that Ai can't save my illustrations because I don't have enough access privileges ID: -5000 when I tried to save my file to my macbook. I don't know what triggered it because it never happened before and i was so confused...

 

I've been following the tutorial that I could find here, saying that we should change the system preferences and make Ai have full disk access i already restarted my laptop too but it didn't seem to work... and I'm getting desperate because I need to submit my assignments 😭 anyone knows how to resolve this? 

 

I really appreciate it, thank you so much!

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4 replies

Inspiring
Jun 3, 2024 7:17 PM UTC

Have you tried this fix, from Apple? Assuming you're on a Mac. 

https://support.apple.com/guide/mac-help/change-permissions-for-files-folders-or-disks-mchlp1203/mac

 

And, you went into system settings > privacy > full disk access, clicked on the plus sign at the bottom, and added Illustrator? That requires an admin password, FYI. 

 

If you've done both those things, or you're on a PC, I don't have anything to add. You might consider posting in the Apple Support forums. Sounds like an OS thing. Good luck!

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Keyji19Author
Participant
Jun 4, 2024 7:44 AM UTC

Hello!  Thank you for your answer!

 

and yes I have tried both things plus restarting my macbook and it still doesn't work unfortunately 🤦‍♀️ 

 

anyway, thank you for your advice! might post this issue in the Apple Support forums if I still can't fix this. Cheers!

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Anubhav M
Community Manager
Community Manager
Jun 4, 2024 7:19 PM UTC

Hello @Keyji19,

I'm sorry to hear about your experience. I hope the problem is resolved by now. If not, kindly try the suggestions shared in this guide (https://adobe.ly/3VuaOIH) to see if they help.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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