AI CC on Win 7 crashes on plugin install

Hi All,

I had been working on porting an AI plugin from CS5 to CC targetting both Win (XP - 😎 and Mac (Snow Leopard - Mavericks). The installer is a zxp that places the correct versions of plugins in the appropriate folders (32-bit and 64-bit included for Windows).

Everything works fine on Mac and Win - XP as well as Win 8.

The problem is in Win 7 for AI CC, for both 32-bit and 64-bit versions. The application crashes on startup. I am not able to find the problem as this happens on the client's machine. Everything works fine at our end. I have tested in different Win 7 machines and it works in each one of them. On the other hand, the crash is reproduced in each Win 7 system the client has tested.

For more understanding, I have attached the crash log sent by the client. Please take a look.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Illustrator.exe

  Application Version: 17.0.0.256

  Application Timestamp: 51a87a49

  Fault Module Name: MY_PLUGIN.aip

  Fault Module Version: 16.0.0.0

  Fault Module Timestamp: 5368e3c3

  Exception Code: c0000005

  Exception Offset: 000000000001361f

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: b92d

  Additional Information 2: b92d3cef188eb9ebf7b76aed9731bb70

  Additional Information 3: 4c16

  Additional Information 4: 4c16f1b468adf5e45b544171c4a66f46

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From the above crash log, I see that the plugin version is set as 16.0.0.0. How can I see the plugin version installed with AI CC?

Any guidance will be really appreciated, Thanks!