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bradh95804188
bradh95804188
Inspiring
Aug 8, 2017 8:11 PM UTC
Answered

AI crashing when trying to select fonts

Good Afternoon,

I'm having a very frustrating time with selecting fonts from the Font Menu in the Character Panel. All I have to do is click the drop down arrow on the Character Panel and 'poof' -crashed. Clicking 'Type' at the top bar to select a font causes immediate crash also.

This just started when I upgraded to Sierra OS. I'm using AI CS5.1

I've searched the forum and tried a couple of 'fixes'. The one fix that helped for 1 single viewing opportunity before the crashing resumed was going to System Prefs > Accessibility > Display and check marking 'Reduce Transparency'. Thought that did it but back to crashing.

Thanks in advance for any help.

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    manoloh50888130
    manoloh50888130Correct answer
    Participant
    Oct 19, 2017 12:48 AM UTC

    Go to Preferences, select TYPE and unselect all in there, this worked for me.

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    16 replies

    Marte358534694998
    Participant
    Mar 4, 2024 5:08 PM UTC

    I had the same! My solution was just open creative cloud app, then Illustrator. Leave creative cloud open en try you fonts again. that did it for me. 

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    RaidenZ
    Participant
    Dec 20, 2019 6:36 PM UTC

    Yesterday I fixed this problem, the solution is delet the incompatible fonts, if you don't know, you can filter it and delet out. Why I have this problem, I believe I copy all of my MacBook 's font to my windows 10 system fonts file folder. Remember, to avoid this problem, please do not copy font from Mac and install the font you use, then you will know with font's uncompetibal. Hopefully can help you

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      manoloh50888130
      manoloh50888130Correct answer
      Participant
      Oct 19, 2017 12:48 AM UTC

      Go to Preferences, select TYPE and unselect all in there, this worked for me.

      Translate
        nycn63761021
        Participant
        Apr 26, 2018 5:49 PM UTC

        Thank you thank you thank you! I am so glad I found this post. It works perfectly after I tried @manoloh50888130's suggestions. Thanks again!

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          Bill Silbert
          Community Expert
          Bill SilbertCommunity Expert
          Community Expert
          Aug 8, 2017 8:18 PM UTC

          CS5 is not supported under Sierra. Unfortunately there is a consequence to upgrading to the latest OS while keeping older applications.

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          bradh95804188
          bradh95804188Author
          Inspiring
          Aug 8, 2017 8:41 PM UTC

          Thank you for the reply Bill.

          When you say CS5 is not supported, only some of it is not supported? Not sure I completely understand -everything else seems to be working great, even 'smoother' in some instances like pathfinder tools and a few others, in a minimal/not extremely significant way..

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          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          Aug 8, 2017 9:15 PM UTC

          Nobody knows to what extent it is supported, because it doesn't get tested anymore.

          For some it works, for some it doesn't and nobody knows the reason for it.

          If you really want to always use the current operating system, then you will also need to update the applications.

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