Participant

Question

.Ai file doesn't open, options for text import, but no text in file.

Forum|Forum|7 years ago
January 31, 2019
4 replies
922 views

Hi,

Recently, I transferred all my .Ai files from my external harddisk to my laptop. Now, I can't open any of these files. When I try to open the file, illustrator shows the screen for ''options for text import'', but my files don't contain any text at all. When I click OK, I only get to see an empty canvas. How can I solve this problem? I'm using Adobe CC.

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Legend

HI Tessa,

Sorry to hear about this issue. Can you please copy one of those files back to the desktop and let us know if that works?

Regards,

Srishti

PainterizedAuthor

Participant

Unfortunately, this didn't work.

Legend

Software is not a hardware problem.

I've had a similar situation. Physical HDDs may not allow the document to be moved for possible failures.

The condition for SSD disks is 4 or 5 years. Use the archive system near these time-outs.

Because of this problem, I completely switched to Adobe Cloud.

Graphic Designer Educator / PrePress Consultant

Community Expert

Community Expert

Did that external drive have issues?

Exactly how did you transfer it?

Kenneth Kawamoto

Community Expert

Community Expert

Can you open the file from your external drive?

PainterizedAuthor

Participant

No, I have the same problem while opening it from my external drive.

Community Expert

Community Expert

Did the external drive have issues?

Exactly how did you transfer the files?

Whenever that dialog pops up it means the files have at least issues, but most of the times are damaged beyond repair.