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defaulthsoqb0w6uwii
Participant
September 23, 2021
Question

.ai file opening up as blank

  • September 23, 2021
  • 3 replies
  • 4702 views

Yesterday I saved a project as I always have, and shut off my computer after closing out of illustrator, however, when I reopen the file, I get a blank workspace and all of the layers are missing. I know it is not a mistake on my part, since I can see a thumbnail of the project, shown in "recent" when I open illustrator. I made a second ai file yesterday too, and that one opens just fine. What could have happened and how to I fix the file or prevent this from happening again? The project is only 671kb so I don't think it broke from being too big of a file. 

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    3 replies

    Met1
    Met1
    Legend
    September 27, 2021

    Some silly but necessary questions to ask:

    Are you in preview mode?

    Are you zoomed in very tight - Cmd-0 / Ctrl-0 to get back to full document view.

    After above, if you do a select all, is anything selected?

    Are you in any weird viewing set up - Overprint Preview, Pixel Preview, Presentation mode?

    If you open the doc in Acrobat is it still blank?

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 24, 2021

    Which version and system?

    Where did you save the file?

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    September 24, 2021

    Hi there,

     

    Sorry to hear about the trouble you are facing. I would request you to share a few more details like:

    • OS and version of Illustrator
    • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
    • Where is this file saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
    • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
    • Please change the file extension from .Ai to .pdf and open it in Adobe Acrobat. Does it show any content in Acrobat?

     

    Will be looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

    D
    defaulthsoqb0w6uwiiAuthor
    Participant
    September 24, 2021

    Vers 25.3.1 

    The file was saved in a folder on my desktop, where I save all my works.

    I've made no new changes to the folder or the Illustrator file. I also haven't downloaded or updated any new programs or my computer in the past week or more. I have norton protection and as far as I now, it hasn't warned me of any threats or updates. 

     

    D
    defaulthsoqb0w6uwiiAuthor
    Participant
    September 24, 2021

    I am unsure how to share the file

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