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mrrawuk
Participating Frequently
August 17, 2021
Answered

Ai file opens blank?

  • August 17, 2021
  • 2 replies
  • 9545 views

I've just got Illustrator as I had a logo made and the designer sent me the ai files.

When i open them the program opens and there is just a blank page?

 

Totally new to the program but have used photoshop PSD files to edit my designs.

 

Can someone shed some light please?

Thanks

 

This topic has been closed for replies.
Correct answer Ton Frederiks

I will literally thinking that.

https://wsi.li/dl/KZYeRPqWkW2thYPKA/

Thanks


Here is the link to the recovered logo:

https://shared-assets.adobe.com/link/fd6b5107-2a2c-4b26-4966-e996ef8448a8

2 replies

Ton Frederiks
Community Expert
Community Expert
August 18, 2021

And if you do a select all, and copy, create a new file and paste?

mrrawuk
mrrawukAuthor
Participating Frequently
August 18, 2021

I cannot seem to get anywhere with this at all. Nothing shows up.

 

Ton Frederiks
Community Expert
Community Expert
August 18, 2021

If you can share the .ai file we can have a look.

Dropbox, CC file sharing, Google, WeTransfer...

Legend
August 17, 2021

The layers preview appears to show some kind of content. Click on the arrow beside Layer 1 in the Layers Pallet, and take a look a what is there. The logo may be on a different artboard, or not on an artboard at all. If you select an element in the layers pallete, changing the view percentage should bring you to that item.

 

mrrawuk
mrrawukAuthor
Participating Frequently
August 17, 2021

Thanks. Yes i can see some kind of layers but I''' be dammed if i can actually see it properly though. 

So annoying.

Thanks for the reply.