Ai file opens blank?

Forum|Forum|4 years ago
August 17, 2021
2 replies
9545 views

I've just got Illustrator as I had a logo made and the designer sent me the ai files.

When i open them the program opens and there is just a blank page?

Totally new to the program but have used photoshop PSD files to edit my designs.

Can someone shed some light please?

Thanks

How to

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Correct answer Ton Frederiks

I will literally thinking that.

https://wsi.li/dl/KZYeRPqWkW2thYPKA/

Thanks

Here is the link to the recovered logo:

https://shared-assets.adobe.com/link/fd6b5107-2a2c-4b26-4966-e996ef8448a8

Ton Frederiks

Community Expert

And if you do a select all, and copy, create a new file and paste?

mrrawukAuthor

Participating Frequently

I cannot seem to get anywhere with this at all. Nothing shows up.

Ton Frederiks

Community Expert

If you can share the .ai file we can have a look.

Dropbox, CC file sharing, Google, WeTransfer...

S

SJRiegel

Legend

The layers preview appears to show some kind of content. Click on the arrow beside Layer 1 in the Layers Pallet, and take a look a what is there. The logo may be on a different artboard, or not on an artboard at all. If you select an element in the layers pallete, changing the view percentage should bring you to that item.

mrrawukAuthor

Participating Frequently

Thanks. Yes i can see some kind of layers but I''' be dammed if i can actually see it properly though.

So annoying.

Thanks for the reply.

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