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Wingowhap
Wingowhap
Participant
June 9, 2023
Answered

AI freezes every time I try to create a new file...

  • June 9, 2023
  • 3 replies
  • 355 views

Anybody got any tips for a more reliable app?

This topic has been closed for replies.
Correct answer Wingowhap

Just went from version 27.5 back to 27.31. Everything is working fine now. My computer is not the problem...

3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 9, 2023

Hello @Wingowhap,

 

We understand how frustrating it can be to experience freezes/crashes when using Illustrator, especially in the middle of work. We're glad to hear that the problem was resolved by reverting to an older version of Illustrator.

Our team has made improvements to the app in the latest release (27.6.1), which should help alleviate these problems. Would you mind updating to the latest version and sharing your observations?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Wingowhap
WingowhapAuthorCorrect answer
Participant
June 9, 2023

Just went from version 27.5 back to 27.31. Everything is working fine now. My computer is not the problem...

B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
June 9, 2023

Which version of Adobe Illustrator are you using? Also what are your computer system details (operating system, CPU, RAM amount, graphics board)? Are the drivers updated for any attached periphreals (graphics tablet, printer, etc)?

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