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(Ai) Images placed are discolored and have static an

Forum|Forum|7 years ago
July 11, 2018
4 replies
1671 views

After finishing my free trial, I bought a Creative Cloud subscription with my student discount for $19.99. When I opened Illustrator back up, I opened up a new piece and tried placing an image. The image is discolored and is fuzzy. The same thing happens when I open an image in a new window. This didn't happen before and I haven't change any settings. Thanks for your help.

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Correct answer Monika Gause

As I said: please open it in Photoshop, convert to 8-bit/channel and then resave as a TIF or PSD.

Larry G. Schneider

Community Expert

Community Expert

I'm with Monika. Will it open in Photoshop?

Legend

Do you have any other apps running at the same time? If so quit them and relaunch Illy.

It may be an issue with your graphics card.

Larry G. Schneider

Community Expert

Community Expert

What's the format of the file? Kind of agree with Monika that it is not a format that AI recognizes.

karlyb29345836Author

Participant

a png file

Community Expert

Correct answer

Community Expert

As I said: please open it in Photoshop, convert to 8-bit/channel and then resave as a TIF or PSD.

Community Expert

Community Expert

Could be an issue with the file. Maybe Illustrator doesn't recognize it.

Try and open the image in Photoshop and check if it is an 8 bit image.

Then maybe save it from Photoshop as a TIF or PSD file.