Ai lost license on upgrade

Question

I subscribe monthly to Ai, and today I used that subscription just fine.  Then I updated Ai to the most recent version.  Even though I'm still logged in to CC, the program is telling me that I have 7 days left in my trial.    What happened to my subscription license?

bucksommerkamp · Answer

I've seen this happen on occasion; just log in with your Adobe ID (ignoring the "trial" stuff) and if everything checks out, it will switch back to the purchased Creative Cloud version. As long as you're legit, you can "license" the new update and it should figure everything out.

In other words...don't panic. Let us know if you still run into trouble.

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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